Experienced Dutch Customer Service Representative for Remote Work Opportunity in Sales Support

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative sales support solutions. As a leader in the industry, we are committed to fostering a culture of excellence, diversity, and inclusivity. Our team is dedicated to providing top-notch service to our clients, and we are now seeking a talented Dutch Customer Service Representative to join our dynamic team. If you have a flair for building strong relationships, a knack for sales, and a passion for exceeding targets, this could be the perfect opportunity for you to grow your career with blithequark.

Job Overview

We are looking for a highly motivated and results-driven Dutch native speaker to fill a sales support position, working from the comfort of your own home. As a Dutch Customer Service Representative at blithequark, you will be responsible for conducting inbound and outbound sales calls to existing customers, saving them from churning, and selling new products and services to enhance their existing subscriptions. Your exceptional communication skills, commercial acumen, and ability to understand customer needs will be essential in providing tailored solutions and exceeding sales targets.

Key Responsibilities

• Conduct inbound and outbound sales calls to existing customers and prospects to sell new products and services, and retain existing customers.
• Communicate commercially, describing the value of products and services offered to customers.
• Build and maintain positive customer relationships by understanding their needs and providing tailored solutions.
• Meet and exceed sales targets and key performance indicators (KPIs) while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and sales activities in the CRM system.
• Stay up-to-date on product knowledge, market trends, and sales techniques to continuously improve performance.
• Collaborate with the sales team and management to achieve team goals and objectives.
• Handle customer inquiries, resolve issues, and provide exceptional service to ensure customer satisfaction.
• Communicate with customers to understand their requirements and needs, offering solutions based on their needs and capabilities.
• Maintain an updated customer database and adhere to common KPIs for your work.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications and skills:

• Fluent in Dutch language (spoken and written at C1/C2 level), with a strong preference for native speakers.
• Familiarity with desktop computing, including Windows PCs, Outlook Email, Web Browsers, and the Internet.
• Previous sales experience is preferred but not mandatory, as we provide comprehensive training to ensure your success.
• Excellent communication and interpersonal skills, with the ability to negotiate and persuade customers.
• Results-driven and target-oriented mindset, with a strong desire to exceed sales targets and KPIs.
• Self-motivated, energetic, and confident, with a patient and friendly personality.
• Ability to work in a fast-paced and dynamic environment, with good time-management skills and a team player mentality.
• Great interpersonal, communication, and presentation skills, with a strong ability to approach problems logically.

Preferred Qualifications

• Previous experience in a B2C sales environment, preferably in the telecom industry.
• Knowledge of CRM systems and sales software.
• Experience working in a remote or hybrid work environment.
• Additional language skills, such as English or other European languages.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Dutch Customer Service Representative, you will have access to comprehensive training programs, professional development opportunities, and tuition reimbursement to enhance your skills and knowledge. Our collaborative and inclusive work environment encourages innovation, creativity, and continuous learning, providing you with the tools and support needed to succeed in your career.

Work Environment and Culture

blithequark offers a unique and dynamic work environment that is both challenging and rewarding. Our team is passionate about delivering exceptional customer experiences, and we strive to maintain a culture of excellence, diversity, and inclusivity. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the option to collaborate with your colleagues in a hybrid work environment. We encourage open communication, feedback, and continuous improvement, fostering a positive and supportive work environment that allows you to thrive.

Compensation and Benefits

blithequark offers a competitive compensation package, including a basic salary of R40,000 per month, plus a very lucrative commission and incentive structure. Our benefits package includes comprehensive health, dental, and vision insurance, as well as professional development opportunities and tuition reimbursement. We also offer a hybrid working environment, with the option to work from home, and a collaborative and inclusive work environment that encourages diversity and inclusivity.

How to Apply

If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Conclusion

Join blithequark as a Dutch Customer Service Representative and take the first step towards a rewarding and challenging career in sales support. With our comprehensive training programs, professional development opportunities, and competitive compensation package, you will have the tools and support needed to succeed in your role. Apply now and become part of a dynamic team that is passionate about delivering exceptional customer experiences.