Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Support and Driving Recovery Success at blithequark

Introduction to blithequark and the Industry

blithequark is a leading provider of claim recovery services for health benefit plans, dedicated to ensuring that healthcare costs are managed efficiently and effectively. Our mission is to provide high-quality, affordable healthcare to American employees and their dependents, and we are committed to upholding an internal culture of inclusivity, enjoyment, and empathy for our valued employees. As a company, we have been recognized as one of USA Today's top workplaces, reflecting our dedication to creating a positive and supportive work environment.

About the Role

We are seeking an experienced Customer Service Representative to join our team, working remotely to provide exceptional support to our clients, insureds, attorneys, and adjusters. As a key member of our Customer Service Department, you will be responsible for answering calls and written inquiries, collecting accident details, and promoting or demoting cases accordingly. Your goal will be to deliver a positive caller experience, educate our customers, and support the recovery staff in their efforts to recover funds on behalf of health benefit plans.

Key Responsibilities

• Manage high-volume customer inquiries through phone calls, voicemails, faxes, scanned correspondence, and emails
• Identify and assess customer needs to achieve maximum client satisfaction
• Assist callers in real-time with data collection or education, and transfer or redirect calls to the appropriate Recovery Specialists when necessary
• Utilize internal systems and resources to provide accurate, valid, and complete information relevant to the situation
• Ensure adequate phone coverage with regular attendance and situational awareness during scheduled shifts to minimize missed and abandoned calls
• Review, promote, and activate client and blithequark-generated referrals resulting from Call Center activity
• Collect and document handling attorney and/or adjuster information, as well as any additional pertinent information, as needed
• Maintain and respond to department requests submitted through the online questionnaire portal
• Maintain and research automatic updates generated through a national database used to identify third-party claims
• Perform reviews of scanned documentation for systematic updates, such as blithequark Accident Questionnaires
• Generate client-specific reports on a weekly basis, as needed
• Protect company assets from unauthorized access, disclosure, and/or modification, and comply with the organization's information security policies

Essential Qualifications and Experience

To be successful in this role, you will need to possess a high school diploma or equivalent, with a preference for bilingual candidates. You should have experience working in a remote environment, with a private workspace and sufficient internet speed to support video, IP phone, and multi-system usage. A minimum of 2+ years of experience in a law firm, insurance company, TPA, or medical field is required, with call center experience being highly desirable.

Skills and Competencies

• Strong verbal and written communication skills
• Knowledge of good telephone etiquette, soft skills, and emotional intelligence
• Effective listening skills
• Mastery of time management and organization, with the ability to pivot from task to task
• Excellent attention to detail and documentation
• Outstanding organizational, interpersonal, and administrative skills
• Ability to work as part of a team, as well as independently
• Self-motivation and ability to meet deadlines under pressure

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our organization. We offer a range of training and development programs, as well as opportunities for advancement and career progression.

Work Environment and Company Culture

blithequark is dedicated to creating a positive and supportive work environment, with a culture that values inclusivity, enjoyment, and empathy. We believe in recognizing and rewarding our employees' contributions, and we offer a range of benefits and perks to support their well-being and success. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and contribute to our company culture.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with a range of benefits and perks to support our employees' well-being and success. These may include health insurance, retirement plans, paid time off, and opportunities for professional development and growth.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and driving recovery success, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a talented team, working remotely to provide exceptional support to our clients and contribute to the success of our organization. Don't miss this chance to join a leading provider of claim recovery services and take your career to the next level.