Experienced Customer Care Agent – Delivering Exceptional Support and Driving Business Success at blithequark

Introduction to blithequark

blithequark is a pioneering online casino that has been making waves in the industry since its launch in 2018. With a strong focus on technology, performance, and fun, we have experienced remarkable growth and are now seeking talented individuals to join our team. As a leader in our field, we are committed to providing an exceptional customer experience, and our Customer Care Agents play a vital role in achieving this goal. If you are a customer-focused, proactive, and enthusiastic individual who is passionate about delivering outstanding support, we want to hear from you.

About the Role

As a Customer Care Agent at blithequark, you will be the voice of our customers and a key member of our team. Your primary responsibility will be to provide tailored support to our customers, anticipating their needs and delivering a personalized experience that exceeds their expectations. You will be the fourth emergency service, providing vital feedback to our core teams to continuously improve and develop our award-winning product. With a 360-degree perspective on our customers, you will be able to review their needs and provide proactive support to ensure their experience with us is nothing short of exceptional.

Key Responsibilities

• Handling live chat queries from our customers on a range of topics, including deposits, withdrawals, gaming, and safer gambling
• Identifying trends in customer contacts and highlighting these to Senior Executives and Managers to support early issue identification
• Utilizing your problem-solving skills to think outside the box and resolve customer queries in a timely and efficient manner
• Identifying potentially vulnerable customers and ensuring they receive the right support and guidance as early as possible
• Maintaining the safety and security of our site by adhering to our policies and procedures, with full training provided
• Understanding and listening to customer complaints, attempting to resolve these at the first point of contact or escalating correctly where necessary

What We're Looking For

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our values and goals. These include:

• Experience with Zendesk, allowing you to hit the ground running and provide seamless support to our customers
• A keen attention to detail and a clear understanding of what 5* quality looks like in a customer service environment
• A minimum of 6 months experience working in a high-volume service environment, with a proven track record of delivering exceptional customer support
• A great understanding of the customer service industry and what it takes to be best in class, with a passion for continuous improvement and development
• Previous experience in iGaming would be beneficial, but not essential, as we provide top-class training to ensure your success in the role

Essential Qualifications

In addition to the skills and experience outlined above, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with our customers and internal stakeholders
• A proactive and customer-focused approach, with a passion for delivering exceptional support and resolving issues in a timely and efficient manner
• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer queries simultaneously
• A strong understanding of our values and goals, with a commitment to upholding these in all aspects of your work

What We Offer

At blithequark, we are committed to providing our team members with a range of fantastic benefits that recognize their hard work and dedication. These include:

• A competitive salary package, with a range of £23K-27K
• Additional leave days, allowing you to take time off when you need it
• Dedicated birthday leave, because we believe in celebrating life's special moments
• Generous four-week parental leave, because family matters to us
• International health and life insurance, because your well-being is our priority
• Wellness incentives, to help you stay motivated and focused
• A growth allowance, to support your personal and professional development
• A flexible working environment, with the option to work from home in the EMEA time zone
• A friendly and multinational team, where collaboration and camaraderie flourish

Career Growth Opportunities

At blithequark, we are committed to supporting the growth and development of our team members. We believe in providing opportunities for continuous learning and development, with a range of training programs and workshops to help you build your skills and knowledge. Whether you are looking to progress within our customer service team or explore other areas of the business, we will support you every step of the way.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on collaboration and teamwork. We believe in fostering a workplace that values and celebrates diversity, with a commitment to equal opportunities for all employees. Our company culture is built on a foundation of respect, empathy, and understanding, with a passion for delivering exceptional customer experiences. If you are looking for a workplace where you can thrive and contribute to our collective success, we want to hear from you.

Diversity and Inclusion

We are committed to creating a workplace that is inclusive and welcoming to all, regardless of background or experience. We believe that a diverse and inclusive environment leads to innovation and success, and we actively promote equal opportunities for all employees. If you are looking for a workplace where you can be yourself and contribute to our collective success, we encourage you to apply.

Conclusion

If you are a customer-focused, proactive, and enthusiastic individual who is passionate about delivering exceptional support, we want to hear from you. As a Customer Care Agent at blithequark, you will play a vital role in driving our business success and delivering outstanding customer experiences. With a range of fantastic benefits, opportunities for growth and development, and a commitment to diversity and inclusion, we believe that we offer a unique and rewarding work environment. Apply now to join our team and start your journey with blithequark.