**Experienced Mandarin Speaking Customer Service Representative – Dental Insurance and Benefits Support**

Are you a fluent Mandarin speaker looking for a challenging and rewarding customer service role that offers flexibility and opportunities for growth? Do you have a passion for delivering exceptional customer experiences and providing accurate information to resolve complex inquiries? If so, we invite you to join the team at blithequark as a Mandarin Speaking Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative solutions in the dental insurance and benefits industry. Our mission is to empower individuals and dental professionals with the knowledge and support they need to navigate the complexities of dental insurance and benefits. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our members and providers. **Job Summary** As a Mandarin Speaking Customer Service Representative at blithequark, you will be the single point of contact for our members and providers, providing caring and knowledgeable assistance to resolve internal and external inquiries. You will work from home, enjoying a flexible schedule and the opportunity to make a real difference in the lives of our customers. **Responsibilities** * Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility * Provide accurate information to resolve internal and external member and provider inquiries * Thoroughly and completely document all customer interactions * Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations * Collaborate with internal teams to resolve complex issues and provide exceptional customer experiences * Stay up-to-date on product knowledge and industry developments to provide informed and accurate responses to customer inquiries **Skills and Qualifications** * Fluency in Mandarin and English * 2+ years of experience in call center support or customer service * 1+ year of experience in a customer-facing role * High school diploma or equivalent * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Experience working in the dental insurance and benefits industry * Knowledge of dental terminology and concepts * Certification in customer service or a related field * Experience working with CRM software and other customer service tools **What We Offer** * Competitive hourly rate: $20-$23 per hour * Flexible scheduling to accommodate your needs * Comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (based on eligibility) * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion. We believe that every individual deserves respect, empathy, and understanding. Our work environment is designed to promote collaboration, creativity, and innovation. We offer a range of benefits and programs to support your physical, emotional, and financial well-being. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a brief cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values and respects the contributions of all employees. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@blithequark.com. **Pay and Benefits** Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, and other relevant qualifications. In addition to a competitive hourly rate, blithequark offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (based on eligibility). **Application Process** To apply for this exciting opportunity, please submit your resume and a brief cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply Now! Apply for this job