**Job Title:**
Experienced Bilingual Customer Service Representative – Financial Services and Lending Solutions
**Job Description:**
About blithequark
At blithequark, we're passionate about making a positive social impact in the communities we serve. As a fast-paced and rapidly growing Loan company, we've helped over 40,000 clients and funded over $400 million dollars in loans. Our mission is to improve the lives of our clients, employees, and communities by providing access to credit, allowing them a pathway to the formal financial economy.The Opportunity
We're seeking success-driven customer service team players who share our passion for financial and lending services and working with the public. If you're a self-starter with a strong desire for professional growth, we'd love to offer you the needed training for your career advancement in the lending industry. Our goals are achievable, and we'll provide you with all the training required to excel in your role.Your Role
As a Bilingual Customer Service Representative, you'll play a crucial role in meeting our company sales goals by making our company known, selling our products, and getting prospects influenced by the Branch. Your key responsibilities will include:- Customizing financial solutions that meet clients' needs and financial goals.
- Appropriately applying all available collection procedures and payment alternatives to minimize delinquency and credit losses.
- Providing exceptional customer service and resolving customer grievances in a timely and professional manner.
- Building rapport with clients and prospects to drive sales and revenue growth.
- Staying up-to-date with industry trends and developments to provide expert advice and guidance to clients.
General Requirements (Our Ideal Candidate)
We're looking for a highly motivated and experienced individual who possesses the following qualities:- Experience in sales and collections, with a minimum of 1 year of customer service experience in retail, sales, or financial services.
- Service-oriented and able to resolve customer grievances in a professional and timely manner.
- Strong phone presence and experience dialing multiple calls per day.
- Bilingual (English/Spanish) with excellent communication and interpersonal skills.
- Numeric data skills and accuracy with computer, with a minimum typing speed of 40 wpm.
- Self-motivated and a strong desire for professional growth and development.
- Open to receiving constant feedback and willing to become an expert on credit business.
- High School diploma or College preferred, with a strong emphasis on education and continuous learning.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:- A competitive hourly rate of $18.00 - $19.00, with opportunities for growth and advancement based on education level and experience.
- Medical benefits to ensure your health and well-being.
- A 401(K) Retirement plan to help you plan for your future.
- Generous PTO, paid holidays, paid sick days, paid bereavement days for direct family members, and paid vacation days.
- An inspiring career path that will benefit you, your family, and your community.
- Growth and training career opportunities into leadership roles.
- A $350 Employee Referral Bonus to recognize and reward your referrals.