**Temporary Remote Catastrophe (CAT) Customer Service Representative – Join blithequark's Dynamic Team**

Are you a highly motivated and customer-focused individual looking for a temporary remote opportunity to make a difference in people's lives during times of need? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as a Temporary Remote Catastrophe (CAT) Customer Service Representative! **About blithequark** blithequark is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we have established ourselves as a valued and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a part of a team that prioritizes employee satisfaction and growth. **Temporary Remote Opportunity** As a Temporary Remote CAT Customer Service Representative, you will play a vital role in providing exceptional customer service and technical expertise to clients affected by catastrophes. This temporary, remote position is contingent on catastrophe relief needs, and you will be working on a flexible schedule to ensure seamless support to our clients. **Key Responsibilities:** As a CAT Customer Service Representative, you will be responsible for: * Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs * Offering empathy and support to customers during the claim process * Collecting and documenting all claim details provided by the customer into the claim accurately * Identifying and resolving customer issues by adhering to clients-specific handling instructions * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries **Computer and Network Requirements:** To ensure a seamless experience, you will need to meet the following computer and network requirements: * Operating System: Windows 10, Windows 11, or Windows Home * Not Supported: Chromebooks, macOS, Linux, etc. * Network Requirements: + Upon hire, you must run a Speedtest from the computer you will be working from (www.speedtest.net) + Ethernet connection is not required, but strongly recommended + Must be on a private network, not allowed to work in public locations + No VPNs are allowed, as logins must happen in the US **Desired Characteristics:** We're looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. Ideal candidates for this position are: * Highly motivated and production-driven * Team-oriented and collaborative * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (40+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating systems * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow up on customer issues * Customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Ability to thrive in a fast-paced environment **Qualifications:** To be eligible for this position, you must: * Be 18 years of age or older * Have a high school diploma or equivalent * Meet the computer and network requirements * Pass a background investigation and drug test as part of the onboarding process * Be authorized to work in the country where the job is based **Benefits and Compensation:** As a Temporary Remote CAT Customer Service Representative, you can expect: * Job Type: Temporary/Seasonal * Expected Hours: 2-40 hours per week * Pay: $15 per hour * Ability to work from home when convenient for you * Opportunity for rehire during high-volume timeframes, including end of April-May (Hail Claims), July-October (Hurricane Claims), and Christmas-New Year (high call volume Claims) **Why Join blithequark?** At blithequark, we prioritize employee satisfaction and growth. As a member of our team, you can expect: * Comprehensive training to ensure your success in the role * Opportunities for career growth and advancement * A dynamic and supportive work environment * Competitive compensation and benefits * The chance to make a real difference in people's lives during times of need **How to Apply:** If you're a motivated and customer-focused individual looking for a temporary remote opportunity, we invite you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information:** For more information about this role or to submit your application, please visit our website or contact our recruitment team at [insert contact information]. We look forward to hearing from you and exploring how you can join our dynamic team as a Temporary Remote Catastrophe (CAT) Customer Service Representative! Apply for this job