[Remote] IT Support Assoc II, IT Services Large Email Monitoring

Note: The job is a remote job and is open to candidates in USA. Amazon is a leading technology company that values security and productivity. They are seeking an IT Support Associate II to enhance new hire and email moderation processes, develop documentation, and minimize operational disruptions while improving internal knowledge-sharing processes. Responsibilities • Lead initiatives to improve the new hire and email moderation process, setting higher standards and boosting team efficiency. • Oversee the development of key documentation and Standard Operating Procedures (SOPs), ensuring alignment with organizational objectives. • Minimize operational disruptions, dispatch tickets, and maintain accurate documentation such as minutes of meetings, critical discussions, decisions, and action items. • Contribute to the enhancement of IT articles, knowledge base content, and wiki pages. • Improve internal documentation and streamline knowledge-sharing processes to enhance operational clarity and efficiency. Skills • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience • Experience troubleshooting integrated and interdependent computer systems • Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company • Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients • Can work proactively and independently, meet deadlines, and deliver on projects and tasks • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications • Experience in a dynamic environment with a high degree of customer service Education Requirements • High school or equivalent Benefits • Equity • Sign-on payments • Full range of medical, financial, and/or other benefits Company Overview • Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence. It was founded in 1994, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://amazon.com. Company H1B Sponsorship • Amazon has a track record of offering H1B sponsorships, with 18969 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job