Sys Admin 1 - Tier 2 - Remote Operations - 1st Shift
LOCATION: Annapolis Junction, MD | Wed-Sun 4am-12pm
DUTIES AND RESPONSIBILITIES
• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• May coach and provide guidance to less-experienced professionals.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
REQUIREMENTS
TS/SCI CLEARANCE WITH FS POLY IS REQUIRED
IAT Level 1
Education:
HS/GED w/15 years of experience
Bachelors' w/10 years of experience
IAT Level 1: CompTIA A+ CE, CompTIA Network+ CE
Mandatory Skill:
Hardware Installation
Remote Assistance
Remote Desktop
Salary:
The likely salary range is up to $105k. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0222
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