[Remote] Dispatcher/Scheduler

Note: The job is a remote job and is open to candidates in USA. Equus Compute Solutions is responsible for managing global server repair operations, and they are seeking a Dispatcher/Scheduler to organize and coordinate these efforts. The role involves communication with various stakeholders to ensure efficient scheduling and completion of server repairs. Responsibilities • Serve as primary point of contact with field service technicians, service partners, and customers to ensure timely and successful work scheduling and completion. • Schedule and assign onsite field technicians in coordination with internal Equus resource availability. • Work with customer sites to document all requirements for onsite access and schedule accordingly. • Communicate and push service providers for timely updates on communications and scheduling of onsite visits. • Ensure job scope requirements are understood by all customer stakeholders. • Coordinate pre-visit reviews to ensure field techs have all necessary tools, documentation, training, and understanding of site visit requirements. • Track support case, RMA, and dispatch processes and statuses within internal CRM system. • Provide timely and professional responses to customer inquiries regarding status of support cases and dispatches. • Support day-to-day communications with customers and internal resources on communications and resource management (parts and labor). • Provide regular updates to stakeholders on repair timelines, delays, and resolution progress. • Maintain accurate notes and records of communication efforts with stakeholders and publish a daily schedule of onsite activities by date. • Assist with case, RMA, and dispatch transaction creation. Skills • Strong organizational, problem-solving, and multi-tasking abilities. • Effective communication and interpersonal skills. • Ability to work across different time zones and coordinate with multicultural teams. • Experience managing RMA processes, global part replacements, and repair tracking systems. • Proficiency in scheduling and dispatch coordination and calendar tracking. • Attention to detail to ensure all communications are processed to prevent errors in scheduling. • College diploma and 2+ years of work experience in a similar role. • Excellent computer skills; previous experience working with a database a plus. • Computer hardware/server architecture familiarity are a plus. • Excel knowledge and familiarity required. • Searching for someone willing to work overnight (9:30pm - 6am Central). Potentially open to 3pm - 11:30pm Central. Benefits • Medical • Dental • Vision • Telemedicine • Flexible spending accounts • Matched 401K • Life • Critical accidental or illness • Company paid short- & long-term disability • Six weeks of paid parental leave • Generous paid time off • Wellness programs Company Overview • Headquartered in Minnesota, with an engineering and manufacturing center in California, Equus Compute Solutions (“ECS”) is a systems/solutions technology provider with over 30 years of experience, delivering advanced digital infrastructure solutions for our customers in all areas of advanced computing. It was founded in 1989, and is headquartered in Edina, Missouri, USA, with a workforce of 51-200 employees. Its website is http://equuscs.com. Apply tot his job Apply To this Job