Customer Support VA for an E-commerce Company in the US (Home Based Full Time)
u2022 Respond promptly to customer inquiries through live chat and email.
u2022 Assist customers with product-related questions, including details about meat cuts and seasonings.
u2022 Handle escalated issues such as shipping delays, incorrect or missing items, and delivery concerns.
u2022 Process refunds and exchanges in accordance with established company guidelines.
u2022 Deliver empathetic, professional, and customer-focused communication at all times.
u2022 Log and track all customer interactions accurately within the CRM system (HubSpot).
u2022 Meet or exceed service level targets, including response time and resolution quality metrics.
u2022 Collaborate with team members to improve support efficiency continuously and customer satisfaction.
Apply tot his job
Apply To this Job