Senior Donation Coordinator - Tissue Recovery and Family Support - Remote

Join the Donor Network West Team as a Senior Donation Coordinator

Donor Network West is a leading organization dedicated to saving and healing lives through organ and tissue donation for transplantation and research. We are seeking a compassionate and experienced Senior Donation Coordinator to join our team, working remotely and making a meaningful impact on the lives of hundreds of thousands of individuals. As a Senior Donation Coordinator, you will play a critical role in coordinating the gift of health and life given through the donation of musculoskeletal, skin, cardiovascular, and ocular tissue.

About Donor Network West

At Donor Network West, we're passionate about our mission and guided by our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. Our team is driven by a shared commitment to making a difference in the lives of others, and we're excited to have you join us.

Job Summary

The Senior Donation Coordinator (SDC) serves as a subject matter expert in donation discussions, partnering with Learning and Development, Donation Coordinator Field Trainers, and Donor Operations management to evaluate, develop, and update training plans and materials for Donation Coordinators. The primary responsibility of the Senior Donation Coordinator is speaking with potential donor families about the opportunity and benefits of donating tissue and performing a medical and behavioral screening questionnaire. SDCs train and provide effective coaching/training to Donor Operations staff with the intention of having them meet all regulatory requirements to speak to families about tissue donation opportunities and benefits.

Key Responsibilities

• Donation Discussion Training and Support: Participate as a subject matter expert in evaluating, developing, and updating training plans and materials for Donation Coordinators. Provide effective coaching and training to Donor Operations staff to ensure they meet regulatory requirements.
• Family Care Specialist - Donation Discussion: Conduct in-depth medical screenings of potential tissue donors, communicate with referral source personnel, and determine suitability for tissue recovery based on FDA, AATB, DNWest, and tissue processor guidelines.
• Referrals and Donor Screening: Accept inbound referral calls and emails, assess suitability for organ and tissue donation, and capture all information accurately and completely into donor management software.
• Case Coordination: Review clinical data and case notes, ensure suitability, timely recovery, and maximal yield of donated tissues, and coordinate all aspects required for donation to occur.
• General Team Expectations: Complete all Learning Management System (LMS) assignments on time, attend required trainings and mandatory meetings, and be available to complete chart corrections within a timely manner.

Requirements and Qualifications

Essential Qualifications

• Experience: A minimum of 5 years of experience with approaching grieving families and securing tissue authorizations at DNWest or an AATB-accredited OPO/Tissue Bank.
• Authorized Cases: A total number of authorized cases year over year averaging a minimum of 375.
• Communication Skills: Skilled in fostering an environment that promotes learning and practicing technical concepts/terms, and able to communicate with clarity and kindness.
• Computer Skills: Ability to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours.

Preferred Qualifications

• Education: Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field.
• Certifications: Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS).

What We Offer

As a Senior Donation Coordinator at Donor Network West, you can expect:

• Competitive Salary: $32.80 - $36.44 an hour, depending on location and work status.
• Remote Work: The flexibility to work from anywhere, providing you with a better work-life balance.
• Opportunities for Growth: Professional development and growth opportunities within a dynamic and supportive team environment.
• Meaningful Work: The chance to make a positive impact on the lives of hundreds of thousands of individuals through tissue donation.

Our Culture and Values

At Donor Network West, we're committed to creating a work environment that is inclusive, supportive, and collaborative. Our core values of passion, excellence, equity and inclusion, and relationships guide everything we do. We're proud to offer:

• Diverse and Inclusive Workplace: A workplace that welcomes and celebrates diverse perspectives and backgrounds.
• Professional Development: Opportunities for growth and development, including training and mentorship programs.
• Work-Life Balance: Flexible work arrangements, including remote work options, to support your well-being.

How to Apply

If you're a motivated and compassionate professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss out on this chance to join our team and be part of a organization that is dedicated to saving and healing lives. Apply now and take the first step towards a rewarding career with Donor Network West!