Remote Healthcare Billing and Customer Service Representative - Work from Home with blithequark and Make a Difference in Patients' Lives

Join blithequark, a Leading Customer Service Contact Center in the Healthcare Industry

At blithequark, we are driven by a simple yet powerful mission: to change healthcare for the better. As a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients, we operate with integrity, passion, and respect. If you're looking for a career with a solid company that values its employees and offers stable hours, great benefits, and opportunities for growth, you've come to the right place.

About blithequark

blithequark is a family-owned business where you become part of the family - not just a number. We've been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm from 2019 to 2023. With over 20 years of consistent and healthy growth, we've established ourselves as a leader in the healthcare industry, working with world-class clients. Our company culture is built on the principles of valuing our employees, promoting from within, and providing opportunities for career growth and development.

Job Summary

We're seeking caring and talented Remote Healthcare Billing and Customer Service Representatives to join our team. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families understand their medical bills and providing them with options to resolve their account balances. You'll work as an extended business office representative on behalf of our clients, using your excellent communication skills, empathy, and computer proficiency to deliver outstanding customer service.

Key Responsibilities

• Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing medical bills.
• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans, and take payments by phone.
• Accurately document all calls and follow-ups in our software systems throughout each day, using your computer proficiency, organization, and attention to detail.
• Support your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improve your skills and performance with supportive coaching and feedback from your manager and team leads, as well as ongoing training.

Essential Qualifications

To succeed in this role, you'll need:

• Excellent communication and customer service skills.
• Strong computer proficiency and ability to learn our software systems.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills.
• Empathy and understanding when dealing with patients and their families.

Preferred Qualifications

While not required, the following qualifications are highly preferred:

• Previous experience in customer service, healthcare billing, or a related field.
• Knowledge of medical billing and insurance terminology.
• Experience working in a remote or work-from-home environment.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive pay structure with a base annual pay ranging from $37,440 to $43,680, based on prior experience.
• Monthly performance bonuses ranging from $100 to $400.
• Company and individual team contests on a monthly, weekly, and quarterly basis, with gift cards and prizes based on customer service and performance goals.
• 401(k) and 401(k) matching.
• Dental, health, and vision insurance.
• Life insurance and employee assistance program.
• Paid time off and tuition reimbursement.
• Flexible spending account and employee discount.
• Opportunities for career growth and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our company culture, which is built on the principles of integrity, passion, and respect. We value our employees and strive to create a work environment that is supportive, inclusive, and rewarding. As a remote healthcare billing and customer service representative, you'll have the opportunity to work from the comfort of your own home, with a mandatory one-day in-office orientation at our Denver/Aurora office for local residents.

Training and Support

We provide comprehensive training to ensure your success in this role. You'll receive three weeks of paid training, during which you'll learn about our software systems, customer service skills, and medical billing and insurance terminology. Ongoing training and coaching will also be provided to help you continuously improve your skills and performance.

Career Growth Opportunities

At blithequark, we promote from within and offer opportunities for career growth and development. As a remote healthcare billing and customer service representative, you'll have the opportunity to advance to leadership roles or specialize in a particular area of customer service or medical billing.

Join Our Team

If you're a caring and talented individual looking for a career with a solid company that values its employees, we encourage you to apply for this exciting opportunity. As a Remote Healthcare Billing and Customer Service Representative with blithequark, you'll play a vital role in helping patients and their families understand their medical bills and providing them with options to resolve their account balances. Apply now and join our team of dedicated professionals who are changing healthcare for the better!