**Experienced Remote Call Center Agent - Whirlpool Consumer Services - Immediate Openings Available with Competitive Pay and Comprehensive Benefits**

Join the Team at Whirlpool Consumer Services and Make a Difference in Customer Experience

Are you passionate about delivering exceptional customer service and working in a fast-paced environment? Do you enjoy helping others and resolving issues in a dynamic and supportive setting? Look no further! Whirlpool Consumer Services, in partnership with Randstad, is seeking highly motivated and customer-focused individuals to join our remote call center team. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive top-notch support and service.

About Whirlpool Consumer Services

Whirlpool Consumer Services is a leading provider of customer support services for Whirlpool, a renowned brand in the home appliance industry. Our team is dedicated to delivering exceptional service and support to our customers, and we are committed to creating a positive and engaging experience for every interaction. With a strong focus on customer satisfaction, we strive to build trust and loyalty with our customers and provide them with the best possible experience.

Position at a Glance:

• Location: Remote
• Start Date: Immediate openings available
• Position: Remote Call Center Agent
• Company: Whirlpool Consumer Services (in partnership with Randstad)
• Compensation: Competitive salary of $14.50 per hour

Key Responsibilities:

As a Remote Call Center Agent, you will be responsible for:

• Managing inbound and outbound calls, emails, and chats based on business needs
• Navigating multiple computer systems to resolve consumer issues and document interactions as needed
• Managing and maintaining your schedule through both Whirlpool and Randstad computer systems, including logging in and out, time off requests, and ensuring timecard accuracy
• Utilizing multiple computer screens and equipment, requiring computer setup comprehension
• Helping consumers resolve issues, providing troubleshooting information, placing consumer-initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email, or chat is completed
• Negotiating and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership

Essential Functions:

The essential functions of this role include:

• Working weekends (as needed)
• Providing exceptional customer service and support
• Utilizing telephone etiquette and active listening skills
• Demonstrating basic software skills and typing skills
• Working in a quiet and distraction-free environment with hard-wired internet

Requirements and Qualifications:

To be successful in this role, you will need:

Essential Qualifications:

• High school diploma or equivalent required
• 1 year of experience in a call center or customer service environment
• Experience working in a remote or home-based environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications:

• Previous experience working with Whirlpool or similar consumer goods company
• Familiarity with customer relationship management (CRM) software and computer systems
• Experience with troubleshooting and resolving customer complaints

Skills and Competencies:

To excel in this role, you will need to possess:

• Telephone etiquette and customer service skills
• Basic software skills, including Microsoft Office and CRM software
• Active listening and problem-solving skills
• Ability to work in a quiet and distraction-free environment with hard-wired internet
• Typing skills and accuracy

What We Offer:

At Whirlpool Consumer Services and Randstad, we offer:

• Competitive salary of $14.50 per hour
• Comprehensive benefits package, including health insurance, incentive and recognition programs, and 401K contribution (based on eligibility)
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Supportive and dynamic work environment

Work Environment and Company Culture:

At Whirlpool Consumer Services, we pride ourselves on creating a positive and engaging work environment that supports the well-being and success of our agents. Our company culture is built on:

• Customer-centricity: We prioritize the needs and satisfaction of our customers
• Collaboration: We work together as a team to achieve common goals
• Innovation: We strive to continuously improve and innovate our processes and services
• Diversity and inclusion: We value and celebrate diversity in all its forms

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Don't miss this opportunity to join our team and make a difference in customer experience!