Innovative Program Manager for Partner Experience - Driving Retail Excellence Remotely

Transforming the Retail Experience with Starbucks

At Starbucks, we're not just about serving coffee; we're about creating a culture of connection and community. As a company that has always strived to be different, we've built a reputation on developing extraordinary leaders who are passionate about their work and dedicated to making a positive impact. Our Partner Experience Innovation Center is at the forefront of this mission, working tirelessly to create the best job in retail by delivering value to our partners (employees) and solving their biggest challenges.

About the Partner Experience Innovation Center

The Partner Experience Innovation Center (PEIC) is a dynamic team dedicated to enhancing the retail experience for our partners. Our vision is guided by the Partner Promise - Bridge to a Better Future, and we're committed to making a meaningful difference in the lives of our partners. As a Program Manager on the PEIC team, you'll play a pivotal role in leading complex initiatives that drive measurable value to our partners and the business.

Key Responsibilities

• Establish the structure, governance, and workplan for large-scale initiatives, ensuring clarity and alignment across stakeholders.
• Lead the initiative's rhythm of business, driving progress and meeting project deadlines in a fast-paced environment.
• Develop and execute comprehensive stakeholder engagement activities and internal communication plans, leveraging multiple channels to reach diverse audiences.
• Synthesize complex messaging and storytelling to influence strategic priorities and drive results.
• Collaborate with cross-functional teams to identify opportunities for deeper partnership and collaboration.
• Apply knowledge, processes, and skills to drive project activities forward, meeting project goals and deadlines.
• Navigate highly ambiguous environments with flexibility and adaptability, responding to new situations and challenges.
• Understand the Retail Partner Experience to deliver results that benefit our retail partners and the business.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 5 years of proven strategic program leadership experience, with a track record of delivering complex, large-scale transformational programs.
• Demonstrated experience in establishing and leading the structure and rhythm of business for large-scale initiatives.
• Excellent communication skills, both verbal and written, with the ability to influence and engage diverse stakeholders.
• A strong sense of ownership and curiosity, with the ability to work independently and inter-dependently with internal and external stakeholders.
• Experience building and executing large-scale communications plans and stakeholder management.
• Aptitude for navigating large, ambiguous, and matrixed organizations.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Experience working in a retail or customer-facing environment.
• Knowledge of program management methodologies and tools.
• Experience with data analysis and interpretation.

Skills and Competencies

To excel in this role, you'll need:

• Strong strategic thinking and problem-solving skills.
• Excellent project management skills, with the ability to prioritize tasks and manage competing deadlines.
• Effective communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• A high degree of emotional intelligence, with the ability to navigate complex organizational dynamics.
• A proactive and adaptable approach to work, with a willingness to pivot in response to changing circumstances.

Career Growth Opportunities and Learning Benefits

As a Program Manager on the PEIC team, you'll have access to a range of career growth opportunities and learning benefits, including:

• Professional development opportunities, including training and mentorship programs.
• Opportunities to work on high-profile initiatives and projects, driving meaningful impact for our partners and the business.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

At Starbucks, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we're dedicated to making a positive impact in the communities we serve.

As a remote worker, you'll have the flexibility to work from anywhere, while still being connected to our global community of partners. If you're based in the greater Seattle area, you'll have the opportunity to work in a hybrid environment, with the flexibility to work remotely up to two days per week.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance.
• Short-term and long-term disability.
• Paid parental leave and family expansion reimbursement.
• Paid vacation and sick time.
• Eight paid holidays and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program and equity program.
• Tuition coverage through the Starbucks College Achievement Plan.
• Backup care and DACA reimbursement.

Join Our Team

If you're a motivated and innovative professional looking to drive meaningful impact in the retail industry, we want to hear from you. As a Program Manager on the PEIC team, you'll have the opportunity to lead complex initiatives, drive results, and make a positive difference in the lives of our partners.

Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to creating a diverse and welcoming workplace, and we're excited to consider applicants from a range of backgrounds and experiences.

Apply today and join our team of passionate and dedicated professionals who are shaping the future of retail.