**Experienced Customer Service Representative – Remote Contact Center Support for Federal Government Contract**

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a structured and dynamic setting where no two days are the same? If so, we invite you to join blithequark as a Customer Service Representative in our remote contact center, supporting a highly recognized federal government contract. As a Customer Service Representative at blithequark, you will play a critical role in providing top-notch support to our customers via phone and email, ensuring their needs are met and exceeded. You will be part of a talented team that is dedicated to delivering exceptional customer experiences, and your contributions will have a direct impact on our customers' satisfaction and loyalty. **About blithequark** blithequark is a leading provider of innovative solutions to the federal government, and we are proud to be a trusted partner in delivering critical services to our customers. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a work environment that is inclusive, supportive, and empowering. **Responsibilities & Duties** As a Customer Service Representative at blithequark, your key responsibilities will include: * Providing a high-level of customer service in all interactions, ensuring that customers feel valued, heard, and supported. * Actively participating in training and applying lessons learned to provide excellent customer service in accordance with SBA needs/scripts/guides, etc. * Ensuring accurate and timely handling of customer inquiries through multiple channels, including phone and email, while maintaining quality metrics. * Using data analytics and user interviews to determine call trends that can be reported to SBA. * Rapidly escalating issues to supervisor/management as appropriate. * Utilizing call scripts, messaging/email templates, and desk guides to ensure consistency and efficiency in customer interactions. * Learning necessary information to provide high-level customer service about relevant topics. * Ensuring the highest level of privacy and security to protect the client, their customers, while providing exceptional customer service. **Minimum Qualifications** To be considered for this role, you must meet the following minimum qualifications: * High School diploma or GED required. * 1 year of contact center or related customer experience. * 6 months computer experience in a business environment. * Must be able to obtain and maintain a Public Trust Security Clearance. * Must be a US Citizen. * Minimum Internet requirements are 25mbps download and 10mbps upload to work from home. * Current CRI employees are not eligible. **Preferred Qualifications** While not required, the following qualifications are preferred: * Bilingual – Spanish preferred. * Bachelor's degree. * Possess prior experience supporting the Small Business Administration. **Knowledge, Skills & Abilities** To succeed in this role, you must possess the following knowledge, skills, and abilities: * Friendly and professional speaking voice and patient demeanor. * Outstanding attendance and punctuality. * Ability to provide excellent customer service. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, financial reports, and legal documents. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. * Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers). * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we strive to provide opportunities for growth and development to all our employees. **Work Environment & Company Culture** As a remote Customer Service Representative at blithequark, you will have the flexibility to work from home and enjoy a dynamic and supportive work environment. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a work environment that is inclusive, supportive, and empowering. **Compensation, Perks, & Benefits** As a Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including: * Hourly rate of at least $17.20 per hour, with the possibility of higher rates based on applicable Wage Determination. * Health and Welfare benefits, including medical, dental, and vision premiums, paid by the company for cleared employees working a 40-hour week. * Opportunities for career growth and development, including training and professional development programs. * Flexible work arrangements, including remote work options. * Access to a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as 401(k) and other retirement savings plans. **How to Apply** If you are a motivated and customer-focused professional who is passionate about delivering exceptional service in a fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Note** Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.

Equal Opportunity Employer Statement

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we strive to provide opportunities for growth and development to all our employees.

Work Environment & Company Culture

As a remote Customer Service Representative at blithequark, you will have the flexibility to work from home and enjoy a dynamic and supportive work environment. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Compensation, Perks, & Benefits

As a Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including:

• Hourly rate of at least $17.20 per hour, with the possibility of higher rates based on applicable Wage Determination.
• Health and Welfare benefits, including medical, dental, and vision premiums, paid by the company for cleared employees working a 40-hour week.
• Opportunities for career growth and development, including training and professional development programs.
• Flexible work arrangements, including remote work options.
• Access to a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as 401(k) and other retirement savings plans.

How to Apply

If you are a motivated and customer-focused professional who is passionate about delivering exceptional service in a fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Important Note

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.

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