Experienced Remote Call Center Customer Service Representative - Injury Claims and Compensation at Blithequark

Join Blithequark: Empowering Individuals and Families Affected by Negligence

Blithequark is a pioneering organization dedicated to helping Americans understand the potential risks associated with certain medications, medical products, consumer products, and toxins. Since our inception in 2015, we have been committed to providing hope and support to individuals who have suffered or lost loved ones due to negligence. We are now seeking a compassionate and results-driven Remote Call Center Customer Service Representative to join our team.

About the Role

As a Remote Call Center Customer Service Representative at Blithequark, you will play a vital role in connecting with individuals who have expressed interest in seeking compensation for their injuries. You will be the primary point of contact for these individuals, providing guidance and support throughout the claims process. This is a unique opportunity to make a positive impact on people's lives while working in a dynamic and supportive remote environment.

Key Responsibilities:

• Connect with individuals who have filled out a form to determine if they meet the criteria for potential compensation through an automated dialer system.
• Handle a high volume of calls, speaking with 40-50 callers per day, and identifying 1-5 potential candidates for compensation.
• Multitask effectively, listening to callers, answering questions, and viewing multiple windows simultaneously.
• Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals.
• Accurately utilize phone software (VICI), our Proprietary Customer Relationship Database (CRM), and follow scripts as needed.
• Participate in training and other learning opportunities to expand your knowledge of the position.
• Adhere to all company policies and procedures.
• Assist with other projects as needed.
• Troubleshoot and problem-solve basic IT issues independently.

Requirements and Qualifications

To succeed in this role, you should possess:

Essential Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Effective problem-solving and conflict resolution skills.
• Competitive mindset with a team-oriented approach.
• Availability to work 40+ hours per week.
• Residency in the State of Florida or New Jersey.
• A quiet, distraction-free workspace.
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20GB of free storage, and a 1.2GHz or faster CPU.
• High-speed internet (50Mbps with 100MBps upload minimum).
• A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432).
• Strong background in call-center environment and sales-focused experience.
• 2+ years of phone sales/customer service experience.

Preferred Qualifications:

• Previous experience in a similar industry (e.g., injury claims, compensation).
• Familiarity with CRM software and phone systems.
• Excellent time management and organizational skills.

What We Offer

At Blithequark, we value our employees and offer a comprehensive benefits package, including:

• Competitive salary range starting at $17.31/hour, with commissions and bonuses potentially increasing total compensation to $33.00+/hour ($70,000+).
• Health Insurance, Vision & Dental Coverage.
• Paid Holidays and Paid Time Off (PTO).
• Eligibility for overtime outside of the training period.

Work Environment and Culture

At Blithequark, we pride ourselves on a supportive and dynamic work environment that encourages growth and development. As a remote employee, you will have the flexibility to work from home and manage your schedule effectively. We foster a culture of teamwork, collaboration, and open communication, ensuring that every employee feels valued and empowered to contribute to our mission.

Hours of Operation

We offer a full-time schedule of 40 hours per week, with the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern.
• Friday: 8:30 AM to 4:30 PM Eastern.
• Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Comprehensive training program to ensure your success in the role.
• Ongoing learning opportunities to expand your knowledge and skills.
• Regular feedback and coaching to help you achieve your goals.
• Opportunities for career advancement and professional growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary range starting at $17.31/hour, with commissions and bonuses potentially increasing total compensation to $33.00+/hour ($70,000+).
• Health Insurance, Vision & Dental Coverage.
• Paid Holidays and Paid Time Off (PTO).
• Eligibility for overtime outside of the training period.

Conclusion

If you are a motivated and compassionate individual with excellent communication skills and a strong background in customer service, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Call Center Customer Service Representative, you will play a vital role in supporting individuals and families affected by negligence, while enjoying a dynamic and supportive work environment. Join our team today and make a positive impact on people's lives!