Experienced Remote Contact Center Chat Representative – Financial Services and Customer Support Specialist at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional financial services to our members, fostering a culture of inclusivity, and promoting a work environment that values diversity and innovation. With a rich history spanning over six decades, blithequark has grown into a leading state-chartered credit union, serving over 68,000 members nationwide. Our mission is built on a foundation of faith, and we strive to embody the golden rule of 'love thy neighbor' in every aspect of our operations. As we continue to expand, we are seeking talented and passionate individuals to join our team as Remote Contact Center Chat Representatives.

Job Overview

The Remote Contact Center Chat Representative plays a vital role in our organization, serving as a one-stop shop for our members' needs across various channels, including chat, messaging, email, and phone. This dynamic position requires a unique blend of excellent communication skills, sales acumen, and technical proficiency. As a Remote Contact Center Chat Representative at blithequark, you will be responsible for providing resolutions on a wide range of topics, from debit cards and disputes to deposits and transfers. You will also have the opportunity to cross-sell blithequark products and services, open and close deposit accounts, and contribute to the growth and success of our members.

Key Responsibilities

• Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Provide support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discuss members' needs on financial matters through multiple remote technology secured/unsecured access channels.
• Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support.
• Maintain a strong working knowledge of blithequark's products and services.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent.
• At least 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Prior experience in a sales environment or financial services industry.
• Knowledge of banking and financial products, including debit cards, loans, and deposits.
• Familiarity with remote technology and digital communication channels.

Skills and Competencies

To excel in this position, you will need to possess:

• Excellent grammar and writing skills.
• Strong sales and customer service skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Contact Center Chat Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Ongoing coaching and feedback to support your career advancement.
• Opportunities for professional development and advancement within the organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on creating a safe, inclusive, and supportive work environment that values diversity and promotes a culture of excellence. Our employees enjoy:

• A dynamic and collaborative work environment.
• A culture that values work-life balance and flexibility.
• Opportunities to engage in community service and volunteer work.

Compensation, Perks, and Benefits

As a full-time employee at blithequark, you can expect:

• Competitive salary and benefits package.
• Medical, Dental, and Vision Insurance with generous employer premium contributions.
• Health Savings Account with employer contributions for eligible employees.
• Employer-Paid Group Life Insurance.
• Voluntary Dependent Life Insurance.
• Paid Vacation & Sick Leave.
• 15 Paid Holidays, including a Cultural Floating Holiday.
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
• Paid Time Off to volunteer with approved non-profits and charities.
• Tuition Reimbursement Program.

Conclusion

If you are a motivated and customer-focused individual with a passion for financial services and sales, we encourage you to apply for the Remote Contact Center Chat Representative position at blithequark. Join our team and become part of a dynamic and inclusive organization that values diversity, innovation, and excellence. Apply today and take the first step towards a rewarding and challenging career with blithequark!