Experienced Spanish Speaking Customer Support Specialist – Remote Work Opportunity with blithequark

Introduction to blithequark

Are you looking for a new home for your career where you can utilize your Spanish language skills and passion for customer support? Look no further than blithequark, a leading provider of outsourced omnichannel customer experience management. With a global presence and a commitment to delivering exceptional customer interactions, blithequark is the perfect place to grow your career. As a subsidiary of the blithequark group, our team in Romania has been providing top-notch services to clients across various industries since 2004. We pride ourselves on our multicultural and friendly environment, where our team members can thrive and make a real difference in the lives of our customers.

About the Role

We are currently seeking talented and client-oriented individuals who are native or near-native Spanish speakers to join our Customer Support team. As a Customer Support Specialist, you will be responsible for managing customer interactions via inbound calls, providing an optimum level of service, and advising customers on the best approach based on their needs and requests. If you are a gifted communicator, tech-savvy, and passionate about delivering exceptional customer experiences, we want to hear from you. No previous experience is required, but we do appreciate individuals who are eager to learn and grow with our team.

Key Responsibilities

• Manage customer interaction via inbound calls, ensuring a high level of service and resolving customer queries in a timely and professional manner
• Provide an optimum level of service with the aim of achieving the best resolution for the customer, taking into account their needs and requests
• Advise customers on the best approach based on their needs and requests, utilizing your knowledge and expertise to deliver personalized solutions
• Utilize your analytical skills and problem-solving abilities to resolve complex customer issues, escalating to senior team members when necessary
• Work collaboratively with the team to achieve shared goals and objectives, contributing to a positive and supportive team environment

Qualifications and Skills

To be successful in this role, you will need to possess the following qualifications and skills:

• Fluency in Spanish, with excellent written and verbal communication skills
• Customer-oriented and compassionate, with a strong desire to help and support others
• Patient, empathetic, and eager to help, with a positive and friendly demeanor
• Analytical skills and problem-solving abilities, with the ability to think critically and outside the box
• Sound judgment and decision-making skills, with the ability to work independently and as part of a team
• Team player and respectful of authority, with a strong work ethic and commitment to delivering exceptional results
• Attention to detail, with a focus on quality and accuracy in all aspects of your work
• Computer proficiency, including Windows and MS Office, with the ability to learn new systems and technologies quickly
• A strong social support system, autonomy, and ability to work from home, with a dedicated workspace and reliable internet connection

What We Offer

In return for your hard work and dedication, we offer a range of benefits and perks, including:

• Full-time contract, with a competitive salary and opportunities for career growth and development
• Work-from-home arrangement, with the flexibility to work from the comfort of your own home
• Super-fast recruitment process, with a streamlined application and onboarding process
• Paid and online training, with opportunities to develop your skills and knowledge in a supportive and interactive environment
• Flexible schedule, with the ability to work a variety of shifts and schedules to suit your needs and preferences
• Excellent experience working in a multicultural and friendly environment, with a team of talented and motivated individuals
• Meal tickets, discounts cards, and medical plan, with access to a range of benefits and perks to support your health and wellbeing
• Professional development and promotion opportunities, with a focus on career growth and advancement
• Internal events and international talent competition, with opportunities to connect with colleagues and showcase your skills and talents
• Santa's Gift for your children, and Bookster – free subscription, with access to a range of benefits and perks to support your personal and professional life

Career Growth and Development