Experienced Customer Sales and Service Representative - Delivering Exceptional Customer Experiences at blithequark

Join the blithequark Team and Power Your Career

Are you looking for a career that offers more than just a job? A place where you can share your ideas, learn, grow, and thrive? At blithequark, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about connecting people to what brings them joy. We're committed to creating a workplace where you can be your authentic self, and where your unique perspectives and skills are valued.

About blithequark

At blithequark, we're driven by a mission to power and empower how people live, work, and play. We're a leading provider of cutting-edge technology solutions, including cloud and security solutions, Internet of Things, and video entertainment. Our team is made up of talented individuals who are passionate about delivering exceptional customer experiences and driving innovation in the industry.

Job Overview

As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, delivering exceptional customer experiences and driving sales growth. You'll work with customers to understand their needs, resolve their issues, and provide personalized solutions that meet their expectations. If you're a motivated and customer-focused individual with a passion for sales and technology, this is the perfect opportunity for you to join our team and make a real impact.

Key Responsibilities

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service.
• Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers.
• Identify customer needs and proactively offer blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Respond to requests from customers about blithequark products and services.
• Verify service order accuracy and completeness and make corrections/changes as needed.
• Negotiate the collection of overdue bills.
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Manage various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, their business challenges, and industry trends. You're a skilled communicator with excellent empathy and problem-solving skills, and you're driven to provide exceptional customer service.

Essential Qualifications

• Customer service skills.
• Demonstrated ability to communicate with detail and precision.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.

What You'll Gain

At blithequark, we're committed to helping you grow and develop in your career. As a Customer Sales and Service Representative, you'll have the opportunity to:

• Develop your sales and customer service skills in a dynamic and supportive environment.
• Work with cutting-edge technology and stay up-to-date on the latest industry trends.
• Build a rewarding career with opportunities for advancement and growth.
• Enjoy a comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.

Work Environment and Company Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.

Compensation and Benefits

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Why Join blithequark?

At blithequark, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about making a difference. We're committed to creating a workplace where you can be your authentic self, and where your unique perspectives and skills are valued. If you're looking for a career that offers more than just a job, we encourage you to apply and join our team.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Check out our diversity and inclusion page to learn more about our commitment to creating a collaborative and inclusive environment.

If you're ready to power your career and join a team that's making a real impact, apply now to become a Customer Sales and Service Representative at blithequark.