Experienced Remote Customer Service Representative - Insurance Industry Expertise a Plus

Join blithequark's Dynamic Team as a Remote Customer Service Representative

At blithequark, we're committed to delivering exceptional customer experiences through our dedicated team of professionals. As a Remote Customer Service Representative, you will play a crucial role in providing top-notch service to our policyholders and third-party stakeholders. If you're passionate about delivering outstanding customer service and have a knack for handling high-volume call environments, we encourage you to apply for this exciting opportunity.

About the Role

As a Remote Customer Service Representative at blithequark, you will be responsible for handling a high volume of inbound customer calls, responding to inquiries, and resolving issues in a timely and professional manner. Your primary focus will be on delivering first-contact resolution and ensuring high customer satisfaction while adhering to defined operational standards.

Primary Responsibilities

• Handle a high volume of inbound customer calls (70-120 calls per day) with a focus on providing exceptional customer service
• Respond to customer inquiries and resolve issues related to policy coverage, claim status, and claim payments
• Maintain up-to-date knowledge of policy information and procedures to ensure accurate and effective issue resolution
• Meet department standards for call volume, average handle time, and time management
• Utilize multiple systems to manage customer interactions and ensure efficient issue resolution
• Maintain a quiet and professional workspace while working remotely

Requirements

To be successful in this role, you will need to meet the following requirements:

• 1+ year of experience in a high-volume contact center environment (previous receptionist or customer-facing experience also considered)
• High School Diploma or equivalent
• Reliable internet connection with a minimum of 20 UPLOAD & 20 DOWNLOAD internet speed (hard-wired connection required)
• Smartphone to access VPN
• Basic computer knowledge and skills, including proficiency in Microsoft Office
• Excellent oral and written communication skills
• Minimum typing speed of 30 wpm
• Ability to multi-task and work under pressure
• Excellent organization and time management skills

While not required, the following qualifications are considered a plus:

• Previous remote work experience
• Insurance industry experience

Training and Schedule

Our comprehensive training program is designed to equip you with the skills and knowledge needed to excel in this role. The training is 2-3 weeks long, Monday-Friday, 8am-4:30pm CST.

Once training is complete, you will be assigned to a 40-hour workweek, Monday-Friday, with a schedule between 7:30 am - 6:30 pm CST. While we don't typically schedule weekend shifts, there may be opportunities for overtime on weekends.

What We Offer

At blithequark, we're committed to providing a supportive and engaging work environment that fosters growth and development. As a Remote Customer Service Representative, you will have access to:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• State-of-the-art technology and equipment (with the exception of a smartphone, which you will need to provide)
• A flexible work-from-home arrangement, allowing you to work from the comfort of your own space

Company Culture

At blithequark, we pride ourselves on being an equal opportunity workplace that values diversity and promotes inclusivity. We're committed to creating a work environment that is welcoming and supportive of all employees, regardless of their background, culture, or identity.

As a member of our team, you will be part of a dynamic and passionate group of professionals who are dedicated to delivering exceptional customer experiences. We're passionate about building lasting relationships with our employees and clients, and we're committed to helping our team members achieve their career goals.

Why Join blithequark?

If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

We're committed to providing a supportive and engaging work environment that fosters growth and development. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we look forward to hearing from you.

Apply today and take the first step towards a rewarding career with blithequark!

blithequark is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.