**Experienced Customer Service Representative – Work from Home – USA**
Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark, a leading online travel agency that's revolutionizing the way people travel.
As a Customer Service Representative at blithequark, you'll be the face of our brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations. You'll be working from the comfort of your own home, enjoying flexible scheduling and the freedom to set your own hours. Our remote work environment is perfect for those who value work-life balance and want to make a real difference in people's lives.
**About blithequark**
blithequark is a dynamic and innovative company that's changing the way people travel. We're a leading online travel agency that offers a wide range of travel products and services, from hotel and rental car reservations to flight bookings and travel insurance. Our mission is to provide our customers with the best possible travel experience, and we're looking for talented and dedicated individuals like you to help us achieve that goal.
**Key Responsibilities**
As a Customer Service Representative at blithequark, your key responsibilities will include:
* Answering incoming calls from customers and providing exceptional customer service
* Reviewing customer history as necessary to resolve issues and provide personalized support
* Following policy and procedure guidelines to ensure consistency and accuracy
* Helping customers change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues
* Processing refunds and resolving customer complaints in a timely and professional manner
* Placing outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary to resolve issues or provide additional support
* Documenting information and outcomes as necessary to ensure accurate record-keeping and compliance
**About You**
To be successful as a Customer Service Representative at blithequark, you'll need to possess the following skills and characteristics:
* Prior customer service experience is required, with a strong track record of providing exceptional customer service
* Strong geographical knowledge is essential, as you'll be assisting customers with travel plans and reservations
* Experience working in the travel industry or personal experience using travel products is preferred, but not required
* Excellent customer service skills, including strong communication, listening, and problem-solving skills
* Strong attention to detail and ability to work accurately and efficiently in a fast-paced environment
* Easy to work with, with a positive attitude and a willingness to learn and adapt
* Accepts feedback well and is open to constructive criticism and coaching
* Self-directed and able to work independently in a remote work environment
* Strong typing skills and highly proficient in using the internet and navigating seamlessly between multiple applications
**Technical Requirements**
To work as a Customer Service Representative at blithequark, you'll need to meet the following technical requirements:
* A computer and equipment meeting the following specifications, at a minimum:
+ Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
+ Operating System: Windows 10
+ Processor: Intel Core i5, 1.5 GHz and above
+ Memory: 8GB of RAM
+ Hard Drive: 256GB
+ Browser: Internet Explorer 11 and latest version of Google Chrome
+ Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels
+ Sound: Sound card (standard on most computers)
+ Virus Protection: Up-to-date anti-virus software
+ Headset: USB noise-canceling headset
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:
* Ongoing training and coaching to help you develop your customer service skills and knowledge of our products and services
* Opportunities to advance to leadership roles or specialized positions within the company
* Access to a range of benefits and perks, including health insurance, paid time off, and a 401(k) matching program
**Work Environment and Company Culture**
At blithequark, we're proud of our dynamic and inclusive company culture. Our remote work environment is designed to be flexible and accommodating, with a range of benefits and perks to support your work-life balance. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees, and we're looking for talented and dedicated individuals like you to join our team.
**Compensation, Perks, and Benefits**
As a Customer Service Representative at blithequark, you'll be rewarded with a competitive salary and a range of benefits and perks, including:
* A competitive hourly rate, with opportunities for overtime and bonuses
* Health insurance, paid time off, and a 401(k) matching program
* Access to a range of benefits and perks, including a flexible spending account, employee assistance program, and more
* Opportunities to advance to leadership roles or specialized positions within the company
**How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity at blithequark. To apply, please visit our website and submit your application through our online portal. We can't wait to hear from you!