Experienced Full Stack Remote Healthcare Billing and Customer Service Representative – Patient Engagement and Resolution at Blithequark

Join the Blithequark Team: Where Compassion Meets Innovation in Healthcare

Blithequark is a pioneering Customer Service Contact Center dedicated to supporting patient billing and customer service needs for healthcare clients. We're on a mission to revolutionize healthcare through integrity, passion, and respect. Our culture is built on these core values, and we're seeking talented individuals who share our vision. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in our team, working from the comfort of your own home with opportunities for in-office interaction.

About Us

At Blithequark, we're proud of our:

• Family-owned business with a focus on building a supportive community where you become part of the family, not just a number.
• Award-winning workplace: voted "Top 10 Best Places to Work" in our industry from 2019-2023 by Inside Arm.
• Over 20 years of consistent and healthy growth with world-class clients.
• Open-door policy where your voice is heard and appreciated, and you have the opportunity to contribute to our success with your ideas and efforts.
• Competitive pay and incentive programs designed to reward your hard work and dedication.
• Promotion from within: grow your career with Blithequark and take advantage of opportunities for professional development.
• Flexible work arrangements: work from home or enjoy modified in-office work options.

Job Summary

We're seeking compassionate and talented Remote Healthcare Billing and Customer Service Representatives to join our team. In this crucial role, you'll serve as an extended business office representative on behalf of our clients, working with patients and their families to explain medical bills, answer questions, and resolve account balances. If you're looking for a stable career with great benefits, where your contributions are valued, and you can make a difference in people's lives, we want to hear from you!

Key Responsibilities:

• Utilize empathy and excellent communication skills to help patients and their families understand complex medical bills and provide options for resolution.
• Deliver outstanding customer service, collaborating with patients over the phone to establish affordable payment plans and process payments.
• Leverage computer proficiency, organization, and attention to detail to accurately document calls and follow-ups in our software systems.
• Support fellow team members with consistent attendance, a strong work ethic, and a caring team focus.
• Continuously improve with supportive coaching, feedback from managers and team leads, and ongoing training.

Requirements:

To succeed in this role, you'll need:

• Essential Qualifications:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • 1-2 years of experience in customer service, healthcare, or a related field.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment with attention to detail.
  • Proficient in computer software and technology.
• Preferred Qualifications:
  • Prior experience in healthcare billing or customer service.
  • Knowledge of medical terminology and billing processes.
  • Certification in customer service or a related field.

Skills and Competencies:

To excel in this role, you'll need:

• Strong communication and interpersonal skills.
• Empathy and compassion when interacting with patients and their families.
• Organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency in software applications.

Career Growth and Learning Benefits:

At Blithequark, we're committed to your professional growth and development. You'll have access to:

• Ongoing training and coaching.
• Career advancement opportunities.
• Tuition reimbursement and education assistance.
• Leadership development programs.

Work Environment and Culture:

Our culture is built on:

• A supportive and inclusive work environment.
• Flexible work arrangements, including work-from-home options.
• Recognition and rewards for outstanding performance.
• Team-building activities and social events.

Compensation and Benefits:

We offer a comprehensive compensation package, including:

• Base annual pay ranging from $37,440 - $43,680.
• Monthly performance bonuses ranging from $100-$400.
• Additional gift cards and prizes for meeting customer service and performance goals.
• 401(k) and 401(k) matching.
• Dental, health, and vision insurance.
• Employee assistance program.
• Flexible spending account.
• Life insurance.
• Paid time off.
• Work-from-home options.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply for this exciting opportunity. Join our team and become part of a dynamic and supportive community where your contributions are valued and your career can thrive.