Experienced Customer Success Manager – B2B Fintech Solutions and Global Financial Markets Access

About blithequark

blithequark is a rapidly growing series B fintech company that's raised over $120 million in funding. We're an API-first stock and crypto platform that empowers developers and businesses worldwide to build trading algorithms, applications, and brokerage services. Our globally distributed team consists of developers, traders, and brokerage specialists, backed by a group of prominent investors and highly experienced industry angel investors.

We're passionate about open-source contributions and community building. Our team of 150+ members is spread across the globe, working remotely from their favorite places in the world. We're looking for talented individuals who share our passion for making a global difference in financial services and technology, and who want to be part of our hyper-growth company.

Job Summary

We're seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager at blithequark, you'll be the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the VP, Sales and Success, this role supports blithequark's B2B offerings – you'll help customers launch trading apps and open financial services to everyone on the planet.

Key Responsibilities

• Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal.
• Ensure customer satisfaction, retention, and success.
• Manage escalations, internally and externally, with a focus on customer empathy.
• Maintain regular contact with customers to understand their business priorities, monitor their progress to achieving key results, and constantly identify and mitigate risk (relationship, commercial, etc.).
• Work with partners to accurately forecast growth, and to identify and monitor progress towards shared goals.
• Drive adoption of blithequark features (new and existing) among our Live Partners.
• Identify and disseminate best practices and pitfalls.
• Represent the partner internally to ensure blithequark collaboration across multiple groups (marketing, product, operations, etc.).
• Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles.
• Provide internal communication and reporting on overall account status, health, and risk.
• Develop a success strategy for ensuring customer success.
• Identify areas, and consider solutions for, improvement/optimization within blithequark.
• Ad-hoc duties and responsibilities as assigned.

Essential Qualifications

• 4-6 years of experience in a customer success role, managing customer relationships.
• Availability to work within US region hours.
• Understanding of and experience with key technology concepts, such as SaaS and APIs.
• Exposure to, or employment with, large and small companies.
• A dedicated interest in blithequark's mission, to enable financial services access to everyone on the planet.
• Ability to work remotely and independently, and to self-manage time and obligations.
• Flexibility to jump in where/when needed to help drive blithequark's growth.
• Desire to learn.
• Ability to manage customer relationships, across various sized companies.

Preferred Qualifications

• FinTech experience is a plus, especially with broker dealer business.
• Startup mindset for a fast-paced, high growth environment.
• Experience working with international B2B clients.
• Multi-lingual in English, Spanish, and Portuguese.

What We Offer

At blithequark, we're committed to taking care of our employees. Here are some of the benefits and perks we offer:

• Competitive Salary & Stock Options.
• Benefits: Health benefits start on day 1. In the US, this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs.
• New Hire Home-Office Setup: One-time USD $500.
• Monthly Stipend: USD $150 per month via a Brex Card.
• Opportunity to work with awesome, hardworking people, super smart and cool clients, and innovative partners from around the world.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. Here are some of the opportunities we offer:

• Professional development and training programs.
• Mentorship and coaching opportunities.
• Opportunities to take on new challenges and responsibilities.
• Collaborative and dynamic work environment.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. Here are some of the things that make us unique:

• Globally distributed team with a strong remote work culture.
• Flexible work hours and autonomy to manage your time.
• Collaborative and dynamic work environment.
• Opportunities to work with a diverse range of clients and partners.
• Commitment to making a positive impact on the world.

Why Join blithequark?

We're a fast-growing fintech company with a mission to enable financial markets access for everyone on the planet. We're looking for talented individuals who share our passion and want to be part of our team. Here are some reasons why you should consider joining us:

• Opportunity to work on a cutting-edge platform that's changing the face of financial services.
• Collaborative and dynamic work environment.
• Professional development and training programs.
• Competitive salary and benefits package.
• Opportunity to make a positive impact on the world.

How to Apply

If you're excited about the opportunity to join blithequark, please submit your application. We can't wait to hear from you!

blithequark is an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.