Experienced Full Stack Contact Center Agent - Customer Service Representative in Remote Home Office Setting for blithequark

Join the blithequark Team as a Contact Center Agent and Make a Difference in Healthcare

blithequark is seeking highly skilled and compassionate Contact Center Agents to join our dynamic team! As a frontline representative, you will play a vital role in ensuring member satisfaction through effective communication, problem resolution, and client education. This is an exciting opportunity to work in a remote setting, providing top-notch assistance to our members and providers across various product lines, including Medicare and Medicaid.

About blithequark

blithequark is a leading healthcare organization dedicated to providing quality healthcare services to its members. We are committed to creating a culture of excellence, innovation, and compassion. Our mission is to improve the health and well-being of our members, and we achieve this through our team of dedicated professionals who share our values.

Key Responsibilities

• Interact with providers and members via phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products offered by blithequark
• Transfer calls from members and providers to the appropriate department
• Follow-up on inquiries and complaints that have not been resolved
• Provide information in response to inquiries about products and services
• Perform research on billing inquiries and claims to provide payments and refunds
• Act as a liaison between various departments to address concerns
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Research member/provider billing and claims issues
• Research payment and refund issues
• Handle and resolve customer complaints
• Navigate through automated information systems to analyze the caller's situation
• Perform in a fast-paced, changing environment
• Speak in a way the customer can understand
• Serve as a liaison between the customer and various departments

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED
• Work experience in a face-to-face or call center environment
• Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to blithequark customers
• Work experience using a corporate email system
• Experience navigating through system applications on a desktop computer or laptop
• Adapt to a fast-paced and ever-changing environment
• Flexibility to work evening and weekends due to business needs

Preferred Qualifications:

• Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish
• Healthcare industry work experience
• Call Center experience in a metrics-driven environment
• Previous healthcare work experience interacting with members and/or providers

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and organizational skills
• Ability to navigate through automated information systems and computer applications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Contact Center Agent, you will have opportunities to:

• Advance to performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take advantage of our 401(k) plan and other benefits to support your financial well-being

Work Environment and Company Culture

At blithequark, we value our employees and strive to create a positive and supportive work environment. As a remote worker, you will have the flexibility to work from the comfort of your own home while being part of our dynamic team. We offer:

• A competitive salary and benefits package, including medical, dental, and vision coverage, life insurance, and 401(k) contributions
• A comprehensive benefits package that includes Flexible Reimbursement Accounts, Employee Assistance Plan, and more
• A culture of excellence, innovation, and compassion

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A salary range of $39,208 - $52,000 for the Greater New York City Area (NY, NJ, CT residents) and $34,091 - $49,920 for all other locations
• Overtime and quarterly bonuses averaging $1,100 every three months
• A comprehensive benefits package that includes medical, dental, and vision coverage, life insurance, and 401(k) contributions

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please complete the Contact Center Pre-Hire Assessment, which is designed to give us a better understanding of your customer service skillsets. This assessment is not a pass/fail evaluation and will take approximately 45 minutes to complete.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a reasonable accommodation to assist with job search or application for employment for individuals with disabilities.

Do not miss this opportunity to join our team and make a difference in the lives of our members. Apply now and take the first step towards a rewarding career with blithequark!