Experienced Remote Customer Service Representative – Providing Exceptional Policy Support and Claim Assistance to Policyholders and Third Parties via Inbound Calls

Introduction to blithequark

At blithequark, we pride ourselves on delivering outstanding customer experiences through our dedicated team of remote customer service representatives. As a leader in the industry, we recognize the importance of providing top-notch support to our policyholders and interested third parties. Our mission is to ensure that every interaction with our customers is handled with professionalism, empathy, and a deep understanding of their needs. If you're passionate about delivering exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to join our team as a Remote Customer Service Representative.

Job Overview

In this critical role, you will be responsible for providing excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls. You will utilize multiple systems to ensure that all inquiries and issues are handled promptly and professionally, with a focus on first contact resolution and high customer satisfaction. As a key member of our team, you will maintain adherence to defined operational standards, including attendance, utilization, call quality, and other key performance indicators.

Primary Responsibilities

• Handle a high volume of inbound calls, ranging from 70-120 calls per day, in a fast-paced call center environment
• Provide heavy phone contact with policyholders, providers, and interested third parties, ensuring that all customer needs are met on every interaction
• Review and maintain new and revised procedures regarding policy information, staying up-to-date on the latest developments and updates
• Ensure customer needs are met on every interaction, whether via phone, email, written correspondence, or other channels
• Maintain department standards for the number of calls, average handle time, and time management, consistently meeting or exceeding performance targets

Requirements

To be successful in this role, you will need to meet the following requirements:

• 1+ years of work experience in a high-volume contact center environment, with additional experience in a receptionist role or a role that involves taking calls on a daily basis (strict requirement)
• 18 years of age or older
• High School Diploma or equivalent
• Remote experience is strongly preferred but not required
• Reliable internet connection with a minimum upload and download speed of 20 Mbps, and a hard-wired connection
• Must have a smartphone to access VPN
• Insurance industry experience is considered a plus but not a requirement
• For safety reasons, you must have or be willing to obtain a fire extinguisher to keep in your home
• Quiet and professional workplace
• Basic computer knowledge and skills
• Excellent oral and written communication skills
• Minimum typing requirement of 30 words per minute
• Proficient use of the computer, keyboard functions, and Microsoft Office
• Ability to multi-task and work under pressure
• Excellent organization and time management skills

Location and Schedule

This is a remote work-from-home opportunity, available nationwide (excluding Houston, TX, Miami, FL, New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming). You will need to have open availability Monday-Friday between 7:30 am - 6:30 pm CST. Our training program is 2-3 weeks long, Monday-Friday from 8am-4:30pm CST. Post-training, you will be assigned to a 40-hour workweek, with a Monday-Friday schedule and no weekend shifts unless overtime is presented.

Training and Development

At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed. Our comprehensive training program is designed to equip you with the knowledge and skills required to excel in this role. You will learn about our policies, procedures, and systems, as well as best practices for delivering exceptional customer service. We also offer ongoing coaching and feedback to ensure that you continue to grow and develop in your role.

Career Growth Opportunities

As a Remote Customer Service Representative at blithequark, you will have opportunities to advance your career and develop new skills. We offer a range of career paths, from leadership roles to specialized positions, and we are committed to promoting from within. Our goal is to help you achieve your career goals and provide you with the support and resources you need to succeed.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and open communication, where every employee feels valued and empowered to contribute. We offer a range of benefits and perks, including competitive compensation, comprehensive benefits, and opportunities for professional development. Our goal is to create a work environment that is engaging, challenging, and rewarding, where you can thrive and grow as a professional.

Compensation and Benefits

We offer a competitive compensation package, including a base salary and opportunities for bonuses and incentives. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as 401(k) matching and other perks. We also offer a range of employee discounts and programs, designed to help you save money and achieve your financial goals.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging yet rewarding role, we encourage you to apply for our Remote Customer Service Representative position. At blithequark, we are committed to providing our employees with the support, resources, and opportunities they need to succeed. We believe in fostering a culture of inclusivity, respect, and open communication, where every employee feels valued and empowered to contribute. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!