Customer Service Representative - Full Time Remote Opportunity with Competitive Benefits and Career Growth

Unlock Your Potential with blithequark

At blithequark, we're passionate about empowering our employees to achieve their best. As a Customer Service Representative on our Call Center team, you'll be the cornerstone of our customer success strategy, ensuring that our cardholders receive exceptional service. In return, we'll provide you with a fulfilling career, comprehensive benefits, and opportunities for growth and development.

About the Role

As a Customer Service Representative, you'll be the primary point of contact for our cardholders, handling inbound calls with professionalism and empathy. Your goal will be to resolve customer inquiries, authorize sales, and build lasting relationships with our clients. You'll work in a dynamic, fast-paced environment where no two calls are the same, and your problem-solving skills will be put to the test.

Key Responsibilities

• Handle inbound calls from cardholders, providing exceptional customer service and resolving inquiries in a timely and professional manner.
• Maintain up-to-date computerized customer information, ensuring accuracy and confidentiality.
• Authorize sales and process customer requests, adhering to company policies and procedures.
• Build relationships with clients, customers, and colleagues, fostering a positive and supportive community.
• Collaborate with team members to achieve shared goals and objectives, promoting a culture of teamwork and excellence.

Essential Qualifications

To succeed in this role, you'll need:

• 6+ months of customer service experience, or equivalent military experience, with a proven track record of delivering excellent service.
• Proficient computer skills, including the ability to manage multiple windows, type proficiently while speaking, and utilize Microsoft Outlook.
• Excellent problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
• Effective communication skills, with the ability to articulate complex information in a clear and concise manner.
• The ability to work in a quiet, distraction-free environment with access to high-speed internet.

Preferred Qualifications

While not required, the following qualifications will be considered a plus:

• Previous experience in a call center or customer-facing environment.
• Familiarity with customer relationship management (CRM) software and technology.
• Bilingual or multilingual language skills, enabling you to support a diverse customer base.

What We Offer

At blithequark, we're committed to supporting our employees' well-being and career aspirations. As a Customer Service Representative, you'll enjoy:

• A competitive hourly wage of $21/hour.
• A comprehensive benefits package, including medical coverage for your whole family, dental and vision insurance, and a 401(k) with company match.
• Tuition reimbursement, enabling you to pursue further education and career development.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive work environment, with a culture that values teamwork, innovation, and excellence.

Our Way of Working

As a remote Customer Service Representative, you'll work from home full-time, with the flexibility to manage your work schedule and environment. We'll provide you with the necessary technology and equipment to perform your job successfully. Occasionally, you may be required to attend in-person training sessions or meetings, so you must live within a commutable distance of Rapid City, SD.

Why Join blithequark?

At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional customer service and driving business success. You'll have opportunities to develop your skills, advance your career, and make a meaningful contribution to our organization.

Diversity and Inclusion

At blithequark, we're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an equal opportunity employer.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627. We're committed to making our application process accessible to everyone.

Join Our Team

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for this Customer Service Representative role at blithequark. With our competitive benefits, career growth opportunities, and dynamic work environment, we're confident that you'll thrive with our team.

Don't miss this chance to unlock your potential and join our team. Apply now and take the first step towards a fulfilling career with blithequark!