Customer Service Representative - Work from Home at blithequark - Transform Healthcare with Exceptional Patient Care

Join blithequark and Make a Difference in Patient Lives

At blithequark, we're dedicated to revolutionizing healthcare through our comprehensive range of health care products and services. As a Customer Service Representative working from home, you'll be on the front lines, interacting with patients and making a positive impact on their lives. Our Customer Service Representatives are the backbone of our organization, providing empathetic and detailed support to patients with chronic health conditions.

About blithequark and the Industry

blithequark is a leading organization in the healthcare industry, specializing in providing in-depth care for patients with conditions like hemophilia, oncology, rheumatoid arthritis, and growth hormone deficiency. Our team members are passionate about delivering exceptional patient care, and we're committed to creating a work environment that fosters growth, innovation, and collaboration. As part of Evernorth Health Services, a division of The Cigna Group, we're part of a larger mission to improve health and increase vitality for millions of people.

Key Responsibilities

• Respond to patient inquiries via phone, providing empathetic and detailed support to address their concerns and questions.
• Utilize knowledge gained from training and problem-solving skills to effectively answer patient calls and provide personalized support.
• Document patient interactions in real-time, ensuring accurate tracking of patient interactions and concerns.
• Identify and address patient concerns, escalating issues when necessary to ensure patients receive the best possible advice and support.
• Help patients understand their pharmacy benefits better, providing clear explanations and guidance.

Essential and Preferred Qualifications

To succeed as a Customer Service Representative at blithequark, you'll need:

• A High School Diploma or GED.
• At least 1 year of relevant experience in customer service or a related field.
• General PC knowledge, including proficiency in Microsoft Office.
• Excellent communication skills, both verbal and written.

We're looking for individuals who are passionate about delivering exceptional customer service, are empathetic and patient-focused, and have a strong ability to problem-solve and communicate effectively.

Skills and Competencies Required for Success

To excel in this role, you'll need to possess:

• Strong listening skills to quickly understand patient concerns and questions.
• Effective problem-solving skills to address patient issues and provide personalized support.
• Excellent communication skills to clearly explain complex information to patients.
• Empathy and compassion to provide emotional support to patients with chronic health conditions.
• Technical skills to accurately document patient interactions and navigate our systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have access to comprehensive training and ongoing support to help you succeed in your role. You'll also have opportunities to develop new skills and take on new challenges, with a clear path for career advancement.

Work Environment and Company Culture Highlights

At blithequark, we pride ourselves on our fun, friendly, and unique culture. As a remote worker, you'll be part of a collaborative and supportive team that's passionate about delivering exceptional patient care. We offer a range of benefits and perks to support your well-being and work-life balance, including:

• Medical, dental, and vision insurance starting on your first day.
• 18 days of paid time off and 8 paid holidays per year.
• Employer contributions to HRA and HSA accounts.
• 401K with company match.
• Tuition assistance to support your ongoing education and development.

Compensation, Perks, and Benefits

We offer a competitive compensation package and a range of benefits to support your well-being and financial security. Our benefits include:

• A comprehensive health insurance package.
• Retirement savings options with employer matching.
• Paid time off and holidays to support work-life balance.
• Ongoing training and development opportunities to support your career growth.

Conclusion

If you're passionate about delivering exceptional customer service and making a positive impact on patient lives, we encourage you to apply for this exciting opportunity as a Customer Service Representative at blithequark. With our comprehensive training, ongoing support, and collaborative team environment, you'll be well-equipped to succeed in this role and make a meaningful difference in the lives of our patients. Join us in driving growth and improving lives - apply today!

Note that this role requires a reliable internet connection via a wired connection, and a mobile or hot spot environment is not acceptable. If you're working from home, you'll need to ensure you have a suitable internet connection, with speeds of at least 10Mbps download/5Mbps upload.

blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of their background, culture, or personal characteristics.