Experienced Full-Time Customer Experience Specialist – Remote Night Shifts with Comprehensive Benefits and Growth Opportunities at Blithequark

Join the Team at Blithequark: Delivering Exceptional Patient Experiences with Cutting-Edge Technology

Blithequark is a pioneering organization dedicated to providing top-notch technology solutions to support our clients, while fostering a culture of exceptional customer service. Our commitment to organic growth has led to a remarkable doubling of revenue over the past decade. We're now seeking a skilled Customer Experience Specialist to join our dynamic team, working remotely from anywhere in the United States.

About the Role

As a Customer Experience Specialist at Blithequark, you will play a vital role in delivering outstanding patient experiences through our "White Glove" service model. This full-time position involves working rotating 2nd and 3rd shifts, with a set schedule that includes weekends and holidays. You'll be responsible for managing incoming customer service phone calls, resolving concerns, and providing support through various channels.

Key Responsibilities:

• Manage incoming customer service phone calls and other customer requests, ensuring prompt and professional engagement.
• Create service requests and dispatch accordingly, utilizing web-based system tools such as OMS, Word, and Excel.
• Identify and resolve customer concerns in a timely and professional manner, escalating issues when necessary.
• Interact with vendors, customers, and employees via phone, text, and email, maintaining clear and concise communication.
• Attach Field Service Reports to service requests in OMS, auditing reports from vendors and ensuring accurate logging.
• Follow through on the resolution of customer needs, providing ongoing support and follow-up.
• Act as nighttime contact for drivers, providing scheduling and maintenance support, and handling inbound and outbound calls.
• Escalate problems to proper manager contacts as needed, ensuring effective communication and resolution.
• Order and cancel injectable doses, and enter helium readings into OMS.

Requirements and Qualifications:

To succeed in this role, you should possess:

• Customer service, call center, or patient scheduling experience, with a strong ability to prioritize and multitask with attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate thoughts clearly and concisely.
• Proficiency in using computers, Excel, and other Microsoft Office applications.
• A positive, customer-first attitude, with a strong focus on delivering exceptional experiences.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience working in a remote environment, with self-motivation and discipline.
• Familiarity with OMS and other web-based system tools.
• Knowledge of HIPAA regulations and compliance.

What We Offer

At Blithequark, we're committed to the well-being and growth of our employees. Our comprehensive benefits package includes:

• Competitive salary and travel allowance.
• Health, dental, and vision insurance, with company-paid dental and 401k matching.
• Employee Assistance Program, company-paid life insurance, and voluntary supplemental life insurance.
• Voluntary short-term and long-term disability options, with flex PTO and paid holidays.
• Company swag, health club reimbursement, and a wellness program with generous incentives.
• Employee recognition programs, referral bonus program, and job training and professional development opportunities.

Our Culture and Values

At Blithequark, we pride ourselves on our:

• Diverse and inclusive work environment, fostering collaboration and creativity.
• Commitment to equal employment opportunity, with a drug-free work environment.
• Employee-centric approach, prioritizing growth, and development.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.

Don't miss this opportunity to be part of a dynamic team and contribute to our mission of providing exceptional patient experiences. Apply now and take the first step towards a fulfilling career at Blithequark!