Experienced Insurance Customer Service Representative – Property and Casualty Insurance Expertise for Remote Work Opportunity at blithequark

Introduction to blithequark and the Insurance Industry

blithequark is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and fostering a culture of excellence within the industry. As a key player in the insurance sector, we recognize the importance of having a skilled and passionate team that can provide top-notch support to our policyholders. The insurance industry is rapidly evolving, with a growing demand for professionals who can navigate complex policies, provide personalized advice, and ensure seamless customer interactions. If you are an insurance enthusiast with a passion for customer service, we invite you to join our team as an Insurance Customer Service Representative.

Job Overview

In this role, you will be responsible for handling property and casualty (P&C) related customer service and billing inquiries via telephone, providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. As a trusted advisor, you will utilize your knowledge of the insurance industry and blithequark's policies and procedures to deliver efficient and professional customer service. This is a remote work opportunity, allowing you to work from the comfort of your own home, while being part of a dynamic team that is committed to excellence.

Key Responsibilities

• Contact policyholders to review policies prior to renewal, updating policies to enhance retention and better meet the needs of the consumer
• Counsel policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure sufficient protection against risks covered by Property and Casualty insurance
• Make recommendations and process changes to policies, documenting all activity in our system
• Receive and respond to calls and emails, providing quotes on endorsements as requested
• Identify opportunities to apply discounts, process insurance verification forms, and act as a liaison for information exchange between customers and insurance companies
• Review policy information, reference company-specific claims procedures, and assist insured in filing claims
• Recognize cross-sell opportunities and obtain quote information to drive business growth
• Perform other duties as assigned to support the team and contribute to the success of blithequark

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a high school diploma or equivalent, combined with 3+ years of increasingly complex customer service experience in an insurance environment. A Property and Casualty insurance license is required, with a Membership license preferred or the ability to obtain within 90 days of employment. If you have a passion for insurance, excellent communication skills, and a customer-centric approach, we encourage you to apply.

Skills and Competencies

• Strong knowledge of Property and Casualty insurance principles, policies, and procedures
• Excellent customer service skills, with the ability to communicate complex information in a clear and concise manner
• Proficiency in using computer systems, including EPIC, to document activity and process changes to policies
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong analytical and problem-solving skills, with the ability to identify opportunities to apply discounts and drive business growth
• Excellent time management and organizational skills, with the ability to meet deadlines and achieve performance goals

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an Insurance Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your knowledge of the insurance industry and develop your skills as a customer service professional. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow in your career.

Work Environment and Company Culture

blithequark is dedicated to creating a welcoming and inclusive workplace, where team members can thrive and reach their full potential. We recognize the importance of diversity, equity, and inclusion, and strive to attract and retain candidates with diverse backgrounds and experiences. As a remote worker, you will be part of a dynamic team that is committed to excellence, with a strong focus on collaboration, communication, and mutual respect.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate, depending on experience and salary zone, as well as a comprehensive benefits package that includes:

• Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off, 401(k) plan with company match, Medical, Dental, Prescription, and Vision Coverage
• Tuition Reimbursement
• Flexible Spending Accounts
• Free blithequark Premier Battery Membership
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer

Conclusion

If you are a motivated and customer-focused individual, with a passion for insurance and a desire to work in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. As an Insurance Customer Service Representative at blithequark, you will be part of a team that is dedicated to excellence, with a strong focus on customer satisfaction, collaboration, and mutual respect. Join us today and take the first step towards a rewarding and challenging career in the insurance industry.