Experienced Full Stack Bookkeeping Software Customer Support Specialist - Remote Accounting and Finance Solutions

Join the blithequark Team: Deliver Exceptional Customer Support in Bookkeeping and Accounting Software

blithequark is seeking highly skilled and experienced independent contractors to join our team as Bookkeeping Software Customer Support Specialists. As a remote customer support specialist, you will have the opportunity to work with customers, providing top-notch support and resolving their queries related to bookkeeping and accounting software processes. If you have a passion for delivering exceptional customer service, and you are proficient in QuickBooks Online or comparable accounting software, we encourage you to apply.

About blithequark and the Industry

blithequark is a leading provider of innovative solutions and services in the accounting and finance industry. Our team is dedicated to delivering exceptional customer experiences, and we are committed to fostering a culture of excellence, integrity, and teamwork. As a customer support specialist, you will play a critical role in ensuring that our customers receive the support they need to succeed in their businesses.

Key Responsibilities

• Provide exceptional customer support via phone to customers using bookkeeping and accounting software
• Troubleshoot and resolve customer queries related to software processes, ledger entry, navigation, and other technical issues
• Utilize your bookkeeping and accounting expertise to provide solutions to customer problems
• Cross-sell relevant products and services while addressing customer concerns
• Take ownership of customer issues and provide confident resolution
• Communicate with customers in a friendly and professional tone
• Work independently in a remote setting, managing your own schedule and workload

Essential Qualifications

• Proficiency in QuickBooks Online or comparable accounting software
• Bookkeeping and accounting expertise, including AR, AP, journal entries, reconciliation, and other related areas
• Customer service experience, with a demonstrated ability to deliver high-quality customer service over the phone
• Strong technical skills, with the ability to troubleshoot and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to work independently in a remote setting

Preferred Qualifications

• Bachelor's degree in Accounting, Finance, or related field
• Experience working in a call center or customer support environment
• Familiarity with other accounting software applications
• Certification in bookkeeping or accounting, such as QuickBooks Certified User

Skills and Competencies

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage your own schedule
• Strong technical skills, with the ability to troubleshoot and resolve technical issues
• Customer-focused and results-driven approach

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a customer support specialist, you will have the opportunity to:

• Develop your skills and expertise in bookkeeping and accounting software
• Gain experience working with customers in a variety of industries
• Take on additional responsibilities and contribute to the success of our team
• Participate in ongoing training and development programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote team member, you will have the flexibility to work from home and create your own schedule. We offer:

• Flexible scheduling and remote work arrangements
• Opportunities for career growth and development
• Competitive compensation and benefits
• A supportive and collaborative team environment

Compensation and Benefits

We offer a competitive compensation package, including:

• Earnings potential of $15.30 - $20.40 per hour
• Flexible scheduling and remote work arrangements
• Opportunities for career growth and development
• Competitive benefits and perks

Requirements for Working with blithequark

To work with us, you must:

• Live and work in the United States, except CA, NY, PA, WA
• Have a quiet, uninterrupted workspace
• Have a reliable computer and internet connection
• Pass a criminal background check

Technology Requirements

To work with us, you will need:

• A personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download speed
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone

Contractual Relationship

As a customer support specialist, you will be an independent contractor, working with blithequark on a contractual basis. This means that:

• You will be responsible for your own taxes and benefits
• You will not be entitled to employee benefits, such as vacation pay or sick leave
• You will be free to work with other clients or pursue other business opportunities

Conclusion

If you are a motivated and customer-focused individual with a passion for bookkeeping and accounting software, we encourage you to apply for this exciting opportunity. As a customer support specialist with blithequark, you will have the chance to work with a leading provider of innovative solutions and services in the accounting and finance industry, delivering exceptional customer experiences and contributing to the success of our team. Apply now and join our team of dedicated and talented professionals!