Experienced Bilingual Spanish/English Customer Service Representatives – Remote Work Opportunity with blithequark

Introduction to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With more than 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to our employees' well-being and offer a range of programs and initiatives to support their physical and mental health.

Job Overview

We are currently seeking experienced Bilingual Spanish/English Customer Service Representatives to join our team. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Responsibilities

Some of the key responsibilities of this role include:

• Connect with Customers: You will connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Resolve Issues: You will calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate.
• Respond to Requests: You will respond to requests for assistance and/or possible processing payments.
• Track Call Information: You will track all call-related information for auditing and reporting purposes.
• Provide Feedback: You will provide feedback on call issues to help us improve our services.
• Meet Sales Objectives: You will meet sales objectives as defined, using your superior negotiating skills to drive results.

Qualifications

We are looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Bilingual Spanish/English: You must be fluent in both Spanish and English.
• Customer Service Experience: You must have at least 6 months of customer service experience.
• Age: You must be over 18 years of age.
• Typing Skills: You must be able to type at least 25 words per minute.
• Education: You must be a high school graduate or have a GED.
• Computer Skills: You must be comfortable using a desktop computer system and have proven oral and written communication skills.
• Call Center Experience: While not required, 6 months of call center experience is preferred.
• Logical Problem-Solving Skills: You must have strong logical problem-solving skills and be able to work independently.
• Availability: You must be available to work various shifts and be able to use Windows operating systems.
• Organization and Prioritization Skills: You must have strong organization and work prioritization skills and be able to stay composed and objective in a fast-paced environment.
• Sales Experience: You must have at least 6 months of sales experience and superior negotiating skills.

Work from Home Requirements

To work from home, you will need:

• Internet Connection: A minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps, with an ISP that has no packet loss and ping under 50ms.
• Proof of Internet Speed: You must be able to provide proof of your internet speed.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions.

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. We offer a range of training and development programs to help you build your skills and advance your career. With opportunities to work on a range of projects and with different teams, you will have the chance to develop your skills and expertise and take your career to the next level.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that allows our employees to thrive. We believe in work-life balance and offer a range of programs and initiatives to support our employees' physical and mental health. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are proud to be an equal opportunities employer.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects our employees' value to our organization. In addition to our comprehensive benefits package, we offer a range of perks and incentives to recognize and reward our employees' hard work and contributions.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Bilingual Spanish/English Customer Service Representative with blithequark, you will have the chance to work with a dynamic and diverse team, develop your skills and expertise, and take your career to the next level. Don't miss out on this opportunity to join a global, digital business services company that is dedicated to delivering exceptional customer experiences. Apply now to become a part of our team and start your journey with blithequark today!