Part-time Chat Specialist at blithequark - Engaging with Customers and Driving Sales in a Dynamic Environment

Join blithequark as a Part-time Chat Specialist and Be at the Forefront of Customer Service Innovation

At blithequark, we're revolutionizing the way automotive and recreational vehicle sales, service, and finance are handled through online conversations. As a leading affiliate in the industry, we're committed to providing exceptional customer experiences that drive revenue for our dealer clients. We're now seeking a talented and energetic Part-time Chat Specialist to join our team in College Station, TX, and contribute to our mission of delivering top-notch customer service and support.

About Us and the Role

blithequark is a dynamic and relaxed yet professional environment where technology meets customer service. As a Chat Specialist, you'll be the face of our company, engaging with customers online, answering their queries, and providing them with a seamless experience. Your role will be pivotal in capturing leads, scheduling appointments, and ensuring that our clients receive the best possible support.

Key Responsibilities

• Handle a diverse range of customer inquiries via online chat, providing accurate and timely information about products and services.
• Develop and maintain an in-depth knowledge base of the ever-evolving automotive and recreational vehicle products and services.
• Capture customer contact information for lead generation and client review, ensuring a smooth follow-up process.
• Summarize interactions based on customer needs for client review, providing valuable insights into customer preferences and pain points.
• Narrow down on appointment information to schedule appointments efficiently, ensuring that customers receive the support they need.
• Maintain a positive and professional demeanor, even in the most challenging customer interactions.

Qualifications and Skills

While previous experience in retail customer service or the automotive industry is preferred, it's not a necessity. We're looking for individuals with a passion for customer service, a knack for technology, and the ability to multitask.

Essential Qualifications:

• Typing speed of at least 35 WPM (40 and above preferred), ensuring efficient and accurate communication with customers.
• Basic internet and Windows-based computer skills, with the ability to learn our proprietary systems quickly.
• Excellent written and verbal communication skills, with a keen eye for detail and a customer-centric approach.
• Positive and professional demeanor, with the ability to adapt to change and thrive in a fast-paced environment.

Preferred Qualifications:

• Gaming experience, which can help with multitasking and quick reflexes.
• Strong ability to multitask, handling multiple customer interactions simultaneously while maintaining quality and accuracy.

What to Expect

As a Part-time Chat Specialist at blithequark, you can expect a comprehensive training program that will equip you with the skills and knowledge needed to excel in your role. Our training is designed to be engaging, interactive, and informative, ensuring that you're confident and comfortable in your position.

Training Requirements:

• Attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Commit to working 5-hour time blocks daily after completing training, ensuring consistency and reliability.

Career Growth and Benefits

At blithequark, we're committed to the growth and development of our employees. As a Part-time Chat Specialist, you'll have opportunities to learn and expand your skill set, potentially moving into new roles within the company.

Our College Station office offers a range of amenities, including:

• Onsite dining and medical center.
• Fitness center to promote a healthy lifestyle.
• Sports and social leagues to foster a sense of community and camaraderie.
• Volunteering initiatives through our Associate Foundation, giving back to the local community.

We also promote a non-smoking environment and encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Compensation and Perks

While the expected salary for this role is competitive, we're committed to providing a comprehensive compensation package that reflects your skills and experience. Our benefits include access to our state-of-the-art facilities, training programs, and a dynamic work environment that fosters growth and development.

Join Our Team

If you're a motivated and customer-focused individual with a passion for technology, we want to hear from you. As a Part-time Chat Specialist at blithequark, you'll be at the forefront of customer service innovation, driving sales and revenue for our dealer clients. Apply now and take the first step towards a rewarding and challenging career with our team.

Don't miss this opportunity to be part of a dynamic and forward-thinking organization. Apply for the Part-time Chat Specialist role at blithequark today and join our mission to revolutionize the automotive and recreational vehicle industry through exceptional customer service and support.