Experienced Customer Service Representative – Live Chat and Telephone Support Specialist for Dynamic Growth and Development Opportunities

• Handling incoming calls from customers and making outbound calls for follow-up and upselling to ensure customer satisfaction and identify new sales opportunities
• Preparing account changes and troubleshooting customer issues effectively to resolve problems efficiently
• Identifying and acting upon potential new sales opportunities to contribute to business growth
• Assisting in customer retention efforts and resolving billing issues to ensure customer loyalty
• Negotiating customer prices and service plan payments in line with company guidelines to ensure fair and transparent transactions

Qualifications: What We Are Looking For

To be successful as a Customer Service Representative – Live Chat and Telephone Support Specialist at blithequark, you will need:

• A High School Diploma or Equivalent to demonstrate your foundation in education
• 1-2 years of experience in a customer-facing role to showcase your ability to work with customers
• Ability to work well in a fast-paced environment to ensure you can handle multiple tasks and priorities
• Excellent telephone and communication skills to effectively interact with customers and colleagues
• Strong troubleshooting and negotiating abilities to resolve customer issues and identify new sales opportunities

Preferred Qualifications: How to Stand Out

To stand out as a candidate for this role, we prefer:

• Previous experience in a customer service setting to demonstrate your understanding of customer needs and expectations
• Proficiency in computer applications relevant to customer service to ensure you can efficiently use our systems and tools

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication skills to effectively interact with customers and colleagues
• Strong problem-solving skills to troubleshoot customer issues and identify solutions
• Ability to work in a team environment to collaborate with various departments and contribute to customer satisfaction
• Adaptability and flexibility to work in a fast-paced environment and adjust to changing priorities
• Strong negotiation skills to negotiate customer prices and service plan payments

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative – Live Chat and Telephone Support Specialist, you will have access to:

• Training and development programs to enhance your skills and knowledge
• Career advancement opportunities to move into leadership roles or specialized positions
• Mentorship and coaching to support your growth and development
• Feedback and performance evaluations to help you track your progress and set goals

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on:

• Respect and empathy for our customers and colleagues
• Collaboration and teamwork to achieve common goals
• Innovation and creativity to drive business growth and improvement
• Open communication and transparency to ensure everyone is informed and engaged

Compensation, Perks, and Benefits

As a Customer Service Representative – Live Chat and Telephone Support Specialist at blithequark, you can expect:

• Competitive salary and benefits package to recognize your value and contributions
• Flexible scheduling and remote work options to support your work-life balance
• Opportunities for career advancement and growth to support your long-term goals
• Access to training and development programs to enhance your skills and knowledge

Conclusion: Join blithequark Today!

If you are a motivated and customer-focused individual looking for a dynamic and growth-oriented organization, we encourage you to apply for the Customer Service Representative – Live Chat and Telephone Support Specialist role at blithequark. With our commitment to career growth, flexible scheduling, and customer satisfaction, we offer a unique and rewarding work environment that will challenge and inspire you. Don't miss this opportunity to join our team and take your career to the next level. Apply now and become part of the blithequark family!