**Experienced Customer Service Representative – Building Long-Term Relationships with blithequark's Global Customer Base**

At blithequark, we pride ourselves on being a global leader in designing, manufacturing, and selling outside plant infrastructure equipment. Founded by the Channell family in 1922, our company has been serving a diverse range of markets, including Telecommunications, Municipalities, Internet Service Providers, Wireless, Water, Power, and CATV. Our commitment to innovation and customer satisfaction has enabled us to establish a strong presence in the industry. As a Customer Service Representative at blithequark, you will play a vital role in building and maintaining long-term relationships with our global customer base. You will be the face of our company, providing exceptional customer service and support to our clients. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. **Job Summary:** The Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The incumbent will maintain solid customer relationships by addressing questions and concerns with speed and professionalism. **Key Responsibilities:** * Attracts potential customers by answering product and service questions and suggesting information about products and services. * Receives and places customer service telephone calls in a timely and efficient manner. * Opens customer accounts in Oracle and maintains accurate records, updating as required. * Enters orders from customers in assigned territory and ensures timely processing. * Recommends potential products or services to the manager by collecting customer information and analyzing customer needs. * Interfaces with accounting, manufacturing planners, shipping, sales team, and customers to resolve issues associated with open/closed orders and posted lead times. * Clarifies customer complaints and maintains records on a shared drive. Follows up with engineering and QC team to ensure correction and resolution to issued complaints. * Contributes to team effort by accomplishing related results as required. * Completes other job-related duties and special projects as assigned. **Knowledge and Skills:** * Oracle Software knowledge preferred. * Understanding of Safety Data Sheets (SDS) and ISO sections related to the position. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong analytical and problem-solving skills. * Proficiency in Microsoft Office Word, Excel, PowerPoint, Visio, and Outlook. * Bilingual is a plus. **Qualifications:** * Customer Service experience in a manufacturing environment is preferred. * A college degree is preferred, but not required. * Strong product knowledge and market/industry knowledge. * Excellent documentation skills and phone skills. * Ability to analyze information and make informed decisions. * Quality-focused and organized individual with a strong attention to detail. * Quick learner with a positive attitude and a willingness to adapt to changing situations. **Career Growth Opportunities and Learning Benefits:** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in customer service, sales, and product knowledge. * Work with a diverse range of customers and products, expanding your expertise and experience. * Collaborate with a talented team of professionals who share your passion for delivering exceptional results. * Participate in training programs and workshops to enhance your skills and stay up-to-date with industry trends. * Enjoy a dynamic and supportive work environment that encourages innovation and creativity. **Work Environment and Company Culture:** Blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional results and making a difference in the lives of our customers. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications. * Comprehensive benefits, including medical, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional growth and development. * A dynamic and supportive work environment that encourages innovation and creativity. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity:** Blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job