**Experienced Customer Success Manager – Healthcare Accounts | blithequark | Remote (US)**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth in the healthcare industry? Do you thrive in a dynamic, fast-paced environment and enjoy building strong relationships with clients? If so, we invite you to join our team at blithequark as a Customer Success Manager – Healthcare Accounts. At blithequark, we're revolutionizing the way businesses operate by harnessing the power of Indoor Journey Analytics. Our cutting-edge platform, powered by AI, IoT, and RTLS, helps organizations uncover waste, streamline capacity, and improve workflows. With a mission to transform the healthcare industry, we're seeking a talented Customer Success Manager to join our dynamic team and help us achieve our goals. **Responsibilities:** As a Customer Success Manager – Healthcare Accounts, you will be responsible for driving customer success, revenue generation, and full lifecycle management for our healthcare clients. Your key responsibilities will include: * **Drive Customer Success:** Forge strong relationships with healthcare clients, ensuring their needs are understood, and their goals are met with our solutions. Act as a trusted advisor, guiding clients through the implementation process and beyond. * **Revenue Generation:** Collaborate closely with the sales team to identify expansion opportunities within existing accounts. Proactively address any concerns or issues to maintain client satisfaction and secure renewals. * **Full Lifecycle Management:** Oversee the entire customer journey, from onboarding to ongoing support, ensuring seamless integration and utilization of our healthcare solutions. Take ownership of customer satisfaction and retention metrics. * **Product Expertise:** Develop an in-depth understanding of our healthcare technology offerings. Provide strategic insights and recommendations to clients, leveraging your expertise to drive value and maximize ROI. **Competencies:** To succeed in this role, you will need to possess the following competencies: * **Cross-functional Collaboration:** Strong collaboration skills to work effectively across departments, particularly with sales and marketing teams. Experience in crafting solution messaging and value propositions to support sales efforts. * **Adaptability:** Thrive in a dynamic, fast-paced environment, exhibiting enthusiasm and flexibility in addressing evolving customer needs and market trends. **Qualifications:** To be considered for this role, you will need to possess the following qualifications: * **Healthcare Technology Expertise:** Prior experience in the healthcare sector, preferably with knowledge of RTLS, IoT, and location technology solutions. Familiarity with SaaS products tailored for healthcare settings is highly desirable. * **Pipeline Management:** Proven track record of building and managing pipelines to support ongoing Customer Success growth. Experience in high-growth startup environments is advantageous. * **Travel Flexibility:** Willingness to travel occasionally for client meetings, conferences, and industry events. **Benefits:** As a valued member of our team, you will enjoy a range of benefits, including: * **Competitive salary and bonus structure.** * **Health, dental, and vision insurance.** * **Stock options.** * **Professional development opportunities.** * **A dynamic and innovative work environment with opportunities for career growth.** * **The chance to be a part of a high-growth SaaS startup and make a significant impact on our success.** **About blithequark:** At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth in the healthcare industry. Our cutting-edge platform, powered by AI, IoT, and RTLS, helps organizations uncover waste, streamline capacity, and improve workflows. With a mission to transform the healthcare industry, we're seeking talented professionals like you to join our dynamic team. **Why Join blithequark?** * **Be part of a high-growth SaaS startup:** Join a dynamic team that's revolutionizing the way businesses operate. * **Make a significant impact:** Contribute to the success of our customers and help us achieve our mission to transform the healthcare industry. * **Enjoy a competitive compensation package:** Receive a competitive salary, bonus structure, and benefits package. * **Develop your skills and career:** Enjoy professional development opportunities and career growth in a dynamic and innovative work environment. **How to Apply:** If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences and driving business growth in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. **Contact Us:** For more information about this opportunity or to discuss your qualifications, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job