Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the automotive preventive maintenance industry, with a proven track record of growth and a commitment to investing in our people, processes, and technology. Our mission is to deliver Quick, Easy, Trusted service across all our stores, every day. We believe that our success starts with our people, and we're dedicated to creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. If you're looking for a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

The Opportunity

blithequark has a rewarding opportunity for an experienced Customer Service Representative to join our team in a 100% remote capacity. As a Customer Service Representative, you'll manage high-volume inbound calls from our customers nationwide, all from the comfort of your own home. By joining our virtual call center, you'll eliminate your daily commute, saving time and money, and have the chance to work with a high-performing, diverse team. You'll also receive comprehensive equipment and IT support to help you excel in your role.

Key Responsibilities

• Delivering world-class service to customers with issues and inquiries via phone
• Quoting prices for services offered by our retail locations and their partners
• Providing information regarding stores and services to customers
• Assessing customers' needs and requirements to help drive them into our stores
• Taking back-to-back calls for a full 8-hour shift
• Thriving in a fast-paced, service-driven environment
• Maintaining customer relationships
• Using proprietary software programs to track calls
• Utilizing research skills to troubleshoot customer issues
• Providing proactive communication to internal and external customers

Essential Qualifications

• High School diploma or equivalent
• At least one year of customer service experience or call center experience
• Ability to multi-task in a fast-paced environment
• Team-oriented with excellent verbal skills
• Ability to connect to a modem/internet and have a stable high-speed internet connection
• Flexibility to work late shifts and weekends

Preferred Qualifications

• AS or BS degree
• Previous experience working in a remote or virtual call center environment
• Experience with proprietary software programs or customer relationship management (CRM) systems

What We Offer

At blithequark, we're committed to taking care of the whole you. We offer a comprehensive benefits package, including:

• Health insurance plans (medical, dental, vision)
• 4% company match on 401(k) if you contribute 4%
• Incentive pay
• Personal Time Off
• Tuition reimbursement
• Employee Discounts
• A fun work environment
• Advancement opportunities

Salary and Schedule

The starting salary for this role is $16.38/hour. You must be willing to work a variety of shifts, including 12-9 pm, 1-10 pm, and 2-11 pm ET, including weekends. Schedules are created based on the immediate needs of the business.

Career Growth Opportunities

At blithequark, we're committed to helping our team members grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Whether you're looking to move into a leadership role or specialize in a particular area of customer service, we have the resources and support to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we're proud of our welcoming and inclusive workplace culture. We believe that our team members are our greatest asset, and we're committed to creating an environment that is supportive, collaborative, and fun. We offer a range of perks and benefits, including employee discounts, tuition reimbursement, and a comprehensive benefits package. We're also committed to giving back to our communities, with a range of volunteer and community outreach programs.

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can join our team at blithequark.

Equal Employment Opportunity

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Reasonable Accommodations

blithequark is committed to making our recruitment process accessible to all users. If you require a reasonable accommodation to facilitate your application, please contact our Human Resources department at 1.833.blithequark.Report or email ECC@blithequark.com. We're happy to provide assistance and support to ensure that all applicants have an equal opportunity to apply for this role.

Conclusion

Thank you for considering this exciting opportunity to join our team at blithequark. We're looking for talented and motivated individuals who are passionate about delivering exceptional customer service and driving business results. If you're looking for a new challenge and a chance to grow your career with a dynamic and supportive company, we encourage you to apply. We can't wait to hear from you and explore how you can join our team at blithequark.