Experienced Remote Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth through Tech-Powered Innovation at blithequark

Introduction to blithequark and the Industry

blithequark is a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. As a leader in the industry, we have earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

A New Career Powered by You

Are you looking for a "work from home" career change with a company that values its employees and offers opportunities for growth and development? Do you want to join a team that is passionate about providing outstanding customer service experiences? Then a remote Customer Service Representative position at blithequark is the perfect opportunity for you. As a remote Customer Service Representative, you will join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being, proudly united as "game-changers."

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We will give you all the training, technologies, and continuing support you need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Essential Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide exceptional customer service. You will also need to be proficient in using technology, including computers and software applications.

What's in it for You

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Work Environment and Company Culture

At blithequark, we are committed to providing a workplace that is inclusive, diverse, and respectful of all employees. We believe in fostering a culture of belonging, where all employees feel valued, supported, and empowered to contribute their best work. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We are a dynamic and growing company, and we are looking for talented and motivated individuals to join our team.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, bonuses, and benefits. Our benefits package includes medical, dental, and vision insurance, 401K with company match, paid PTO and holidays, and a comprehensive Employee Assistance Program (EAP). We also offer a range of perks, including health and wellness programs, mentorship programs, and celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a remote Customer Service Representative at blithequark, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have the opportunity to develop your skills and advance your career in a dynamic and growing company. Don't miss out on this opportunity to join our team and start your new career journey today!

How to Apply

To apply for this position, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

Equal Employment Opportunity

blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

Reasonable Accommodation

blithequark is committed to providing reasonable accommodation to applicants with disabilities. If you require a reasonable accommodation to complete the application process, please contact us.

Affirmative Action Plan

blithequark is committed to affirmative action and equal employment opportunity. We have developed an Affirmative Action Plan to ensure that all applicants and employees are treated fairly and without discrimination. To view our Affirmative Action Plan, please visit our website.