Experienced Technical Support and Customer Service Representative - Remote Opportunity at blithequark

Join blithequark: Your Next Career Adventure Awaits

Are you ready to embark on a fulfilling career journey with a global organization that prioritizes a people-first culture and fosters a genuine sense of belonging? blithequark is on the lookout for talented individuals to join our team as Technical Support and Customer Service Representatives from the comfort of their own homes. As a pioneer in delivering exceptional customer experiences and tech-powered innovation, we're committed to helping the world's most renowned brands thrive.

A New Career Powered by You

At blithequark, we pride ourselves on being a workplace that has earned prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team, comprising members from over 70 countries, is united by a shared passion for delivering outstanding customer service. As a Technical Support and Customer Service Representative, you'll be part of this vibrant community, contributing to the success and well-being of your colleagues while driving your own career growth.

Career Growth and Personal Development

This remote opportunity is not just a job; it's a chance to redefine your career path and forge lasting connections. At blithequark, we invest heavily in our people's growth and development. With comprehensive training programs, cutting-edge technologies, and ongoing support, you'll have everything you need to excel in your role. Our commitment to internal promotions is evident, with about 80% of our managers and leaders rising through the ranks. We offer a range of FREE Learning and Leadership Development programs designed to propel you toward your career aspirations.

What You'll Do in This Role

As a Technical Support and Customer Service Representative working from home, your responsibilities will include:

• Providing inbound customer support using a call flow guide to ensure seamless interactions.
• Resolving technical issues related to hardware, software, and client products, showcasing your problem-solving prowess.
• Tracking, documenting, and retrieving information in databases to maintain accurate records.
• Demonstrating a broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables. Familiarity with iOS and/or MacOS, or comparable technology, is a plus.
• Offering additional products and/or services to customers, enhancing their overall experience.
• Delivering expert customer experiences with a personal touch, ensuring customer satisfaction.

Your Qualifications

To succeed in this role, you'll need:

• A strong focus on building customer relationships and delivering value through every interaction.
• At least 1 year of customer service experience, with technical support experience being a preferred asset.
• Open availability and a high school diploma or GED.
• A quiet, distraction-free workspace at home to ensure productivity.
• Proficiency in fast-paced multi-tasking and an eagerness to learn new technologies.
• Strong problem-solving skills, with the ability to ask probing questions to reach a resolution.
• Excellent computer navigation skills and PC knowledge.
• A desktop or laptop for PC and internet testing (a work computer may be provided depending on the position).
• High-Speed internet (not wireless/hotspots or satellite) and a smartphone.
• Residency in the United States or a valid U.S. address.

What's in It for You

At blithequark, we champion our people through significant investments in their growth, infrastructure, and capabilities. As a Technical Support and Customer Service Representative, you can expect:

• Paid training and performance-based incentives to drive your success.
• Lucrative employee referral bonus opportunities to expand your professional network.
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to support your well-being.
• Mentorship programs that guide your career journey.
• Programs and events promoting diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for various occasions, including blithequark Day, Team Appreciation Day, and more.

Reimagine the Best Version of You

If you're ready to take the next step in your career and join a dynamic team that values your growth and contributions, we want to hear from you. Apply today and discover why over 440,000 professionals worldwide have chosen blithequark as their "employer of choice."

Location, Language, and Time Type

This is a full-time, remote opportunity based in the USA, with the requirement to reside in the United States or have a valid U.S. address. While English is the primary language for this role, we celebrate the diversity of languages and cultures within our global community.

Physical and Mental Requirements

The role involves regular use of a computer, keyboard, telephone, headset, and other office equipment. The work is generally sedentary, requiring minimal physical exertion.

Eligibility to Work and Equal Opportunity Employer

blithequark is an equal opportunity employer committed to a workplace free from unlawful discrimination and harassment. We comply with all fair employment practices laws and welcome applicants who are legally authorized to work in the United States.

To learn more about your EEO rights as an applicant and to review our Affirmative Action Plan, please visit our website. We're dedicated to providing a fair and inclusive hiring process for all candidates.

If you're ready to embark on a rewarding career journey with blithequark, apply now and become part of our vibrant community of professionals.