**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

Are you a customer-centric sales professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of technology and communications services, as an Experienced Customer Sales and Service Representative. In this role, you will be the face of our brand, working closely with customers to understand their needs and provide tailored solutions that exceed their expectations. **About blithequark** At blithequark, we are more than just a company – we are a human network that reaches across the globe and works behind the scenes to transform the way we connect. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. **Your Role** As an Experienced Customer Sales and Service Representative, you will be responsible for delivering an exceptional customer experience to our customers, who rely on us for America’s fastest and most reliable network. You will be the first point of contact for customers, responding to their inquiries, resolving issues, and providing solutions that meet their needs. Your superior sales and customer service skills, combined with your excitement for technology, will enable you to build strong relationships with customers and drive sales growth. **Key Responsibilities** * Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service * Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark’s products and services to effectively service and retain customers * Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Respond to requests from customers about blithequark products and services * Verify service order accuracy and completeness and make corrections/changes, as needed * Negotiate the collection of overdue bills * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Manage various systems and work tools while engaging on the phone with customers **What We’re Looking For** We are seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service. **Essential Qualifications** * Related Associate Degree or 2+ years’ relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment * Proven track record of meeting sales goals and delivering exceptional customer service * Strong knowledge of blithequark’s products and services * Ability to work in a team environment and collaborate with colleagues to achieve common goals **What We Offer** * Competitive pay and benefits package * Opportunities for career growth and professional development * Collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools to support your success **Work Environment** In this remote role, you will work from home with occasional in-person trainings and meetings. You will be required to work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. You must live within 75 miles of the current reporting location for the life of the contract. **Equal Employment Opportunity** We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If blithequark and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Click the link below to apply: Apply Job! Apply for this job