Experienced Customer Service Representative – Remote Full-Time Opportunity for Delivering Exceptional Customer Experiences and Driving Business Growth

Introduction to blithequark

At blithequark, we embody a work hard, play hard attitude, challenging, empowering, and surrounding our team members with good people who share our passion for excellence. We are a company that rolls up its sleeves to get the job done, believing that details matter and creativity and resourcefulness are key to improving our products, processes, and services. If you're excited about joining a company that aligns with your outlook and values, keep reading to discover an exceptional opportunity to grow your career as a Customer Service Representative.

Job Overview

The Customer Service Representative at blithequark interacts with our customers by addressing inquiries, resolving issues, and facilitating order transactions. This role is pivotal in providing an outstanding customer experience through timely and precise communication. As a Customer Service Representative, you will be the face of our company, ensuring that every interaction with our customers reflects our commitment to quality, innovation, and exceptional service.

Key Responsibilities

• Interact with customers via phone, email, or online chat to provide an outstanding experience, ensuring timely and precise communication.
• Collect and enter orders for our products, managing the flow of sales orders for internal sales partners and confirming accuracy.
• Field customer questions and concerns, ensuring appropriate actions are taken to develop resolutions and maintain customer satisfaction.
• Maintain customer records in CRM and other business systems, establishing and maintaining effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assist with various projects and other duties as needed, demonstrating flexibility and a willingness to contribute to the team's success.

Essential and Preferred Qualifications

To excel as a Customer Service Representative at blithequark, you should possess:

• Essential Qualifications:
  • An Associate's degree or equivalent from a 2-year college or technical school; or an equivalent combination of education and experience.
  • Proven customer support experience with the ability to adapt and respond to different situations.
  • Professional, outgoing, and service-oriented with a minimum of 2 years of Customer Service experience in a B2B setting.
  • Proficiency in Microsoft Office.
• Preferred Qualifications:
  • Experience with CRM, ERP, and warehouse management systems.
  • Familiarity with Zendesk and Asana.

Skills and Competencies

To succeed in this role, you should demonstrate:

• Excellent communication skills, including active listening with attention to detail.
• A service-oriented mindset, organized, and able to perform in a fast-paced environment.
• The ability to learn from and adapt to customer service trends based on customer communication and feedback.
• Remain calm and professional in all situations, navigating various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to:

• Develop your skills in customer service, sales, and product knowledge.
• Participate in ongoing training and education programs to enhance your professional development.
• Contribute to quarterly strategic planning, providing insight into the company's inner workings through our open-book management methodology.

Work Environment and Company Culture

Our work environment is professional and dynamic, with a strong emphasis on teamwork and collaboration. As a remote worker, you will be part of a distributed team that values flexibility, autonomy, and open communication. At blithequark, we prioritize:

• Treating our employees, manufacturers, and customers as our extended family, standing behind them 100%.
• Delivering great value to our customers in both product and service, relying on our employees to follow the company's core values.
• Building partnerships with all parties involved in our business, ensuring a clear understanding of who we are and what we represent.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $20.00 per hour.
• Paid health insurance, life insurance, and a 401(k) retirement plan.
• Paid time off, paid holidays, and commuter bus passes.
• Continual education through ongoing off-site training and you-pick classes.
• Discounts to retailers, tickets to local sporting events, and paid volunteer opportunities.
• Flexible schedule and the opportunity to work from home.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at blithequark. Join our team and become part of a dynamic and growing company that values its employees and is committed to delivering exceptional customer experiences. Apply now and take the first step towards an exciting and fulfilling career with blithequark.