Experienced Customer Service Representative – Work from Home Opportunity with blithequark in Orlando, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, every one of us shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a leader in the healthcare industry, blithequark is dedicated to making a positive impact on the lives of millions of people. Our Heart At Work Behaviors support this purpose, empowering every team member to feel valued and play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Overview

We are currently hiring hundreds of Customer Care Representatives in the Orlando area to join our Caremark Member Operations division. As a Customer Service Representative at blithequark, you will have the opportunity to work from home, balance your priorities, and deliver heart-driven service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. This role offers a flexible work schedule, with full-time schedules ranging from 30-40 hours per week, and the potential for career growth and advancement within the company.

Key Responsibilities

• Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options
• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups
• Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions to help simplify the healthcare experience for our members, demonstrating empathy, patience, and a genuine concern for improving their quality of life
• Work collaboratively with the team to achieve business objectives, sharing knowledge and best practices to drive success

Essential Qualifications

• 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of healthcare experience

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to advance your career, with paths to progression through our Career Mapping guide. You will receive comprehensive training, including virtual training, self-paced modules, and leadership engagement, to ensure your success on the team. Our training program is designed to provide you with the skills and knowledge needed to deliver exceptional customer service and drive business results.

Work Environment and Company Culture

At blithequark, we prioritize the well-being and satisfaction of our team members. We offer a flexible work schedule, with the option to work from home, and a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our company culture is built on the values of heart, empathy, and compassion, and we strive to create a positive and inclusive work environment that supports the growth and development of all team members.

Compensation and Benefits

We offer a competitive pay rate, starting at $17.50 per hour, and a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our benefits package also includes tuition reimbursement, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. As a blithequark team member, you will enjoy a range of perks and benefits, including paid time off, holidays, and a CVS store discount.

How to Apply

To apply for this exciting opportunity, simply follow these two easy steps:

• Apply online through our website
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and experience

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service Representative, you will have the chance to make a positive impact on the lives of millions of people, while growing your career and developing your skills in a dynamic and supportive environment. Don't miss out on this opportunity to bring your heart to work and join a team that is dedicated to making a difference in the healthcare industry. Apply today and take the first step towards a rewarding and challenging career with blithequark!