Fiber Customer Support Analyst

About the position Responsibilities • Answering incoming calls from customers with order inquiries and/or trouble reports. • Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network. • Performing analysis and isolation of trouble conditions and creating and sorting trouble reports. • Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment. • Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience. • Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business. Requirements • Dedication to customer service excellence with amazing communication skills and a positive, professional attitude. • Ability to thrive in a fast-paced work environment. • A related Associate Degree or 2+ years' relevant experience is preferred. • Technical support call center experience is a plus. Nice-to-haves • Experience in a technical support role. • Familiarity with communication and networking components. Benefits • Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Adoption assistance • Tuition assistance Apply tot his job Apply To this Job