Experienced Online Chat Marketing Specialist - Remote - Drive Customer Engagement and Growth with a Leading US Bank

Join a Dynamic Team and Be Part of Something Bigger

We are excited to announce an exceptional opportunity for an Online Chat Marketing Specialist to join our innovative team remotely. As a key player in our organization, you will have the chance to make a significant impact on our customer engagement and marketing strategies. Our company, the 13th-largest bank in the United States, operates over 1,200 branches and approximately 3,200 ATMs across 11 states, offering a wide range of financial services to our customers.

About Our Company

We pride ourselves on being an equal opportunity employer, valuing diversity and inclusivity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our vibrant company culture is built on a foundation of respect, integrity, and teamwork, providing a supportive environment for our employees to grow and thrive.

Job Summary

We are seeking a highly skilled and experienced Online Chat Marketing Specialist to manage and execute our online chat marketing strategies, drive customer engagement, and build strong relationships with our customers. The successful candidate will have a strong understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics. You will be responsible for developing and refining online chat and customer engagement recommendations, managing vendor relationships, and analyzing monthly online chat transcripts and metrics.

Key Responsibilities

• Develop and Execute Online Chat Marketing Strategies: Develop, refine, and execute online chat and customer engagement recommendations to drive customer engagement and growth.
• Manage Vendor Relationships: Manage and maintain strong relationships with vendors to ensure seamless execution of online chat marketing strategies.
• Build and Socialize Chat Roadmap: Build upon the chat roadmap and socialize the 12-18 month strategy to key stakeholders.
• Analyze Monthly Online Chat Transcripts and Metrics: Manage the monthly online chat transcript and metrics analysis to identify trends and areas for improvement.
• Define and Build Online Chat Service Program: Define and build an online chat service program to enhance customer experience and engagement.
• Manage Chat Script Maintenance and Compliance: Manage chat script maintenance and compliance to ensure regulatory requirements are met.
• Socialize Chat Program Insights and Results: Socialize chat program insights and results to key stakeholders to drive continuous improvement.

Essential Qualifications

• Education: Bachelor's degree in eCommerce, Web Marketing, or a related field. An MBA is an added advantage.
• Experience: 5-7 years of in-depth understanding of online sales and marketing tactics, online chats, customer engagement, and online customer service tactics.
• Skills:
  • Ability to manage multiple workstreams, build cross-functional relationships, and manage risk.
  • Experience in customer experience design, web analytics, and A/B split testing.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

Preferred Qualifications

• Travel: Willingness to travel up to 25% of the time.
• Additional Skills: Experience with marketing automation platforms, CRM systems, and data analysis tools.

What We Offer

We offer a competitive compensation package, including:

• Base Salary: $85,000 - $120,000 per annum.
• Bonus: $5,000 - $10,000 per annum.
• Relocation Assistance: Available for qualified candidates.
• Benefits: Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our employees. As an Online Chat Marketing Specialist, you will have opportunities to:

• Develop New Skills: Enhance your skills in online chat marketing, customer engagement, and data analysis.
• Take on New Challenges: Assume new responsibilities and contribute to the development of our online chat marketing strategies.
• Collaborate with Cross-Functional Teams: Work with teams across the organization to drive customer engagement and growth.

Work Environment and Company Culture

We offer a dynamic and supportive work environment, with:

• Remote Work Options: Work from the comfort of your own home or a remote location.
• Flexible Work Arrangements: Flexible work arrangements to accommodate your needs.
• Collaborative Culture: A culture of collaboration, respect, and teamwork.

How to Apply

If you are a motivated and experienced online chat marketing specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application:

Don't miss this opportunity to join our team and be part of something bigger!