Experienced Remote Inside Sales Representative - Soft Sales and Customer Service Expert

Introduction to Concentrix

Concentrix is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are now looking for talented and passionate individuals to join our team as Remote Inside Sales Representatives, where you will have the opportunity to work from home and provide outstanding customer service experiences to our clients.

Job Overview

As a Remote Inside Sales Representative, you will be responsible for providing inbound and outbound customer support, resolving routine problems and questions, and upselling or recommending additional products and services to our clients. You will work from the comfort of your own home, using a call flow guide to navigate customer interactions, and will have the opportunity to develop strong relationships with our clients and contribute to their success. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide inbound and outbound customer support using a call flow guide
• Ask probing questions to understand customer needs and provide personalized solutions
• Persuade customers to purchase additional products and/or services
• Use product knowledge to build client relationships and find new ways to retain customers
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences with a smile

Qualifications and Requirements

To be successful in this role, you will need to have a strong foundation in customer service and sales, as well as excellent communication and interpersonal skills. You should be comfortable working in a fast-paced environment, navigating multiple systems and technologies, and be eager to learn and grow with our company.

Essential Qualifications

• 1+ year of customer service experience
• 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• A basic understanding of upselling, persuasion, building relationships, and communication skills
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge

Preferred Qualifications

• Previous experience working in a remote or virtual environment
• Experience with customer relationship management (CRM) software
• Strong technical skills and ability to learn new systems and technologies
• Ability to work in a team environment and collaborate with colleagues

Career Growth and Development Opportunities

At Concentrix, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, and we are dedicated to helping you achieve your career goals. Whether you are looking to advance in your current role or explore new opportunities, we have the resources and support to help you succeed.

Company Culture and Benefits

At Concentrix, we value our employees and are committed to providing a positive and supportive work environment. We offer a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Work Environment

As a Remote Inside Sales Representative, you will have the opportunity to work from the comfort of your own home. You will need to have a quiet, distraction-free environment, a reliable computer and internet connection, and a smartphone. You will also need to be self-motivated and disciplined, with excellent time management and organizational skills.

Conclusion

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Remote Inside Sales Representative with Concentrix, you will have the opportunity to work from home, provide outstanding customer service experiences, and contribute to the success of our clients. You will also have access to a range of benefits, including paid training, performance-based incentives, and career growth and development opportunities. Don't miss out on this exciting role - apply now and start your journey with Concentrix today!

How to Apply

To apply for this role, please click on the "Apply To This Job" link below. You will be directed to our website, where you can submit your application and resume. We look forward to hearing from you!