Experienced Customer Service Representative – Hybrid Work Model with Competitive Pay and Benefits

Introduction to KellyConnect

In today's fast-paced and ever-evolving business landscape, it's essential to find a career that not only challenges you but also provides opportunities for growth, learning, and development. At KellyConnect, we understand the importance of fostering a culture that supports your professional and personal aspirations. As a leading provider of customer service solutions, we're committed to delivering exceptional experiences that exceed our clients' expectations. If you're passionate about delivering top-notch service and are looking for a new challenge, we invite you to explore our exciting opportunity for a Customer Service Representative.

Job Overview

We're seeking a highly skilled and motivated Customer Service Representative to join our team in Irvine, California. As a key member of our customer service team, you'll play a vital role in ensuring that our clients receive the highest level of service, resolving their queries and concerns in a timely and professional manner. Our hybrid work model offers the best of both worlds, allowing you to work from the comfort of your own home and collaborate with our team in our state-of-the-art office facilities.

Schedule and Compensation Details

We offer a competitive pay rate of $26 per hour, as well as a range of benefits that include medical and dental coverage. Our hybrid work schedule is designed to provide you with the flexibility you need to balance your work and personal life, with a rotation that includes:

• Office Rotation: Tuesday, Thursday, and every other Friday
• Work from Home Rotation: Monday, Wednesday, and every other Friday

Responsibilities

As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our clients, resolving their queries and concerns in a timely and professional manner. Your key responsibilities will include:

• Processing product complaints through various communication channels, including phone, email, and chat
• Maintaining a positive experience for our clients, while investigating complaints in a timely and courteous manner
• Accurately updating databases with pertinent details and product information
• Escalating issues based on severity to appropriate levels as needed
• Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints

Qualifications

To be successful in this role, you'll need to have:

• A high school diploma or equivalent
• At least 6 months of customer service experience
• Strong problem-solving and organizational skills
• The ability to work in a fast-paced environment
• The ability to work a hybrid work schedule, with weekly office and remote requirements

What We Offer

In addition to a competitive pay rate and benefits package, we offer a range of opportunities for growth and development, including:

• Paid training to ensure you have the skills and knowledge to succeed in your role
• A positive and supportive work environment that encourages collaboration and teamwork
• Opportunities for career advancement and professional growth
• A dynamic and inclusive company culture that values diversity and promotes equality

Skills and Competencies

To be successful in this role, you'll need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• The ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to maintain accuracy in a busy environment
• Proficiency in Microsoft Office and other software applications

Career Growth Opportunities

At KellyConnect, we're committed to helping you achieve your career goals and aspirations. We offer a range of opportunities for growth and development, including training and development programs, mentorship, and career advancement opportunities. Our goal is to help you succeed and grow with our company, and we're committed to providing you with the support and resources you need to achieve your goals.

Work Environment and Company Culture

Our company culture is built on a foundation of values that include respect, integrity, and a commitment to excellence. We believe in fostering a positive and supportive work environment that encourages collaboration, teamwork, and open communication. Our office facilities are designed to promote productivity and comfort, with state-of-the-art technology and amenities that include:

• On-site fitness center and wellness programs
• Free parking and convenient location
• Access to training and development programs
• Opportunities for socialization and team-building activities

Compensation, Perks, and Benefits

In addition to a competitive pay rate, we offer a range of benefits and perks that include:

• Medical and dental coverage
• Paid training and development programs
• Opportunities for career advancement and professional growth
• A dynamic and inclusive company culture that values diversity and promotes equality
• Access to on-site fitness center and wellness programs

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a new challenge, we invite you to apply for our Customer Service Representative role. With a competitive pay rate, comprehensive benefits package, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and inclusive company culture. Don't miss out on this chance to take your career to the next level – apply today and discover what's next in your career!