Experienced Remote Customer Services Advocate – Delivering Exceptional Member Experiences in a Dynamic and Supportive Environment

Introduction to AAA Life Insurance

AAA Life Insurance is a renowned and trusted brand, built on a foundation of trust, integrity, and exceptional customer service. As a leader in the insurance industry, we are committed to providing our members with outstanding experiences, ensuring their satisfaction, growth, and retention. Our Customer Service teams play a vital role in achieving this goal, and we are now seeking a talented and dedicated Remote Customer Services Advocate to join our collaborative and team-driven atmosphere.

Job Overview

In this exciting role, you will have the opportunity to put people first and keep their experience simple by being transparent, values that our members appreciate as much as we do. As a Remote Customer Services Advocate, you will work directly with AAA Life Members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary objective will be to deliver exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication.

Key Responsibilities

• Provide exceptional service to every caller, ensuring a positive and memorable experience
• Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution
• Confidentially handle policy owner information and ensure compliance and communication standards are met
• Collaborate with internal teams to ensure thorough and timely resolutions for all members
• Maintain accurate records of all interactions and changes, ensuring seamless communication and follow-up

Requirements and Qualifications

To be successful in this role, you will need to possess a minimum of 2 years of experience in a customer service-related position, where there is a high value placed on the customer/member experience. Insurance or call center experience is preferred, and you should have a demonstrated basic mathematical aptitude, technical aptitude, and experience navigating and operating multiple computer applications and telephone technologies.

Essential Qualifications

• High School Diploma required; some college-level coursework preferred
• Minimum 2 years of experience in a customer service-related position
• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies
• Basic understanding and knowledge of life insurance company operations, policies, and procedures (preferred)
• Completion of insurance industry or LOMA coursework (preferred)

Preferred Qualifications

• Insurance or call center experience
• Knowledge of various insurance products
• Experience working in a fast-paced inbound contact center environment
• Strong problem-solving and critical thinking skills
• Excellent communication and interpersonal skills

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

Technical Skills

• Proficiency in multiple computer applications and telephone technologies
• Experience with CRM software and other customer service tools
• Strong typing and data entry skills

Soft Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and ability to maintain accurate records

Career Growth Opportunities and Learning Benefits

At AAA Life Insurance, we are committed to the growth and development of our employees. As a Remote Customer Services Advocate, you will have access to a range of training and development opportunities, including:

Training and Development Programs

• Comprehensive training program to ensure your success in the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for advancement and career progression within the company

Learning Benefits

• Tuition reimbursement program to support your ongoing education and development
• Access to industry-leading training and development resources
• Opportunities to attend conferences and workshops to stay up-to-date with industry trends and best practices

Work Environment and Company Culture

At AAA Life Insurance, we pride ourselves on our dynamic and supportive work environment. As a Remote Customer Services Advocate, you will be working from home, but you will still be part of a collaborative and team-driven atmosphere. Our company culture is built on a foundation of trust, integrity, and exceptional customer service, and we are committed to supporting the growth and development of our employees.

Work Environment

• Remote work opportunities available
• Flexible scheduling to support work-life balance
• Opportunities for advancement and career progression within the company

Company Culture

• Collaborative and team-driven atmosphere
• Commitment to diversity, equity, and inclusion
• Strong focus on employee engagement and recognition

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

Compensation

• Starting pay of $20 per hour
• Shift premiums available based on scheduled hours
• Opportunities for overtime and bonus pay

Perks and Benefits

• Medical benefits available on the first day of employment
• Dental, vision, life, and disability coverage
• Performance-based incentive plan
• Retirement savings options, including a pension and 401k with company match
• Generous paid time off plan, including holiday pay, floating holiday days, and a very generous vacation policy
• Complimentary AAA Basic Membership
• Tuition reimbursement program

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Customer Services Advocate with AAA Life Insurance, you will have the chance to make a real difference in the lives of our members, while also growing and developing your skills and career. Don't miss out on this opportunity to join our dynamic and supportive team – apply today!