Paralegal (Lemon Law) Remote - Bay Area, CA

About the position Responsibilities • Collaborate with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense strategies, including lemon law claims • Serve as the 'Person Most Knowledgeable' (PMK) on the client's policies and procedures, providing essential testimony at depositions and trials • Manage small claims cases effectively, advocating for the client's interests • Work in partnership with the California review team (located in Michigan), evaluating vehicle buyback requests to ensure they meet legal standards • Train and guide team members on best practices for managing claims, emphasizing the nuances of lemon law • Oversee the pilot dealer customer support process in California, enhancing consumer satisfaction and compliance • Assess relief requests from consumers, focusing on those related to lemon law, to ensure fair and compliant resolutions • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Requirements • Recent paralegal experience, preferably in a role dealing with consumer claims and lemon law • Paralegal degree OR college degree with paralegal certification • Solid understanding of consumer claims management, including California lemon law • Strong interpersonal and communication skills, crucial for managing sensitive legal cases • A proactive attitude, excellent organizational skills, and a detailed approach to case management • Ability to work independently in a high-stress environment, with a focus on legal and paralegal duties • Available to travel on location for cases/trials as needed • Commitment to a consistent work schedule Benefits • Medical and prescription coverage, including free annual physicals • Dental and vision insurance • Paid time off • Associate wellness program (earn a reward for getting your annual wellness checkup) • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) • 401(k) with match • Flexible spending account • Life insurance • Short- and long-term disability insurance • Teladoc: Free online access to doctors 24/7 • 24/7 nurse help desk • Patient advocacy: Free 24/7 help with benefit questions and claims issues • Family, financial and estate guidance (will) services Apply tot his job Apply To this Job