General Manager, Atlanta Operations - Leading Innovation and Excellence in Flight Training and Standards

Join the Delta Professional Services Team: A World of Opportunities Awaits

Delta Professional Services (DPS) is a leading provider of Flight Training & Standards to Delta Air Lines, its affiliates, and key industry partners. We are seeking an exceptional leader to join our team as a General Manager, Atlanta Operations. This critical role offers a unique opportunity to drive innovation, lead a talented team, and make a lasting impact in the aviation industry.

About Delta Professional Services

As a wholly owned subsidiary of Delta Air Lines, DPS is dedicated to delivering high-quality customer service and support to the aviation industry. Our team is passionate about providing exceptional flight training and standards, and we are committed to fostering a culture of care, integrity, resilience, servant leadership, and teamwork.

Job Summary

As General Manager, Atlanta Operations, you will lead and motivate a team of DPS professionals responsible for providing top-notch customer service and support to Delta Air Lines and the DPS Airline Transport Pilot Certification Training Program (ATP-CTP). You will drive business growth, develop client relationships, and lead efforts to create streamlined business and day-to-day operational processes.

Key Responsibilities

• Lead DPS Program Managers assigned to Delta Air Lines and the ATP-CTP, providing guidance, coaching, and inspiration to ensure high-performance delivery.
• Foster strong relationships with client leadership teams, ensuring seamless customer interactions and exceptional service delivery.
• Develop and implement business strategies to drive growth, improve processes, and enhance customer experience.
• Lead cross-functional teams to deliver premium services on time, every time, and partner with client leadership to identify target needs, staffing requirements, and potential areas for growth.
• Manage DPS P/L as it relates to area of responsibility, making informed decisions to drive business results.
• Support the relationship and communication strategies with the client's multiple teams, ensuring effective collaboration and issue resolution.
• Prioritize safety and security, establishing an environment of continuous improvement and adhering to DPS values.

Additional Program Responsibilities

• Develop a comprehensive list of work processes related to client support and document step-by-step process flows for each identified process.
• Identify opportunities to automate and streamline key workstreams and processes within the department, driving efficiency and effectiveness.

What You Need to Succeed

Essential Qualifications

• Bachelor's degree or equivalent, with relevant experience in a leadership role.
• Commercial Pilot Certificate (Airline Transport Pilot Certificate preferred).
• Previous leadership experience in a FAR Part 121 Air Carrier Flight Training & Standards, Operations, or Safety Department, or a Part FAA Part 142 Training Center.
• Solid organizational and leadership skills, with the ability to effectively communicate and present to employees and executive leadership.
• Conversant with Air Carrier Flight Training Operations and Federal Aviation Regulations.
• Proficiency with MS Office 365 and ability to learn other Delta/DPS software.

Preferred Qualifications

• Experience in the aviation industry, preferably with Delta Air Lines or a similar organization.
• Strong business acumen, with experience in managing P/L and driving business growth.
• Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Experience with process improvement and automation, with a focus on efficiency and effectiveness.

Skills and Competencies

• Entrepreneurial, change-striving, resilient spirit that leads by example.
• Ability to flex and tailor communication when speaking with business partners and external partners.
• Strong influence and collaboration skills to work effectively cross-divisionally with trust, an enterprise mind-set, and a focus on delivering quality results on-time.
• Embraces diverse people, thinking, and styles, with a high degree of confidentiality and trust.

Career Growth Opportunities and Learning Benefits

At Delta Professional Services, we are committed to the growth and development of our employees. This role offers:

• Competitive salary and industry-leading profit-sharing program.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity, and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits.
• Family care assistance, including fertility support, surrogacy, and adoption assistance.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve long-term career goals.

Work Environment and Company Culture

At DPS, we pride ourselves on a culture rooted in our values:

• Care: We prioritize the well-being and success of our employees and customers.
• Integrity: We operate with transparency, honesty, and ethics.
• Resilience: We adapt to change and overcome challenges with determination.
• Servant Leadership: We lead with humility, empathy, and a focus on serving others.
• Teamwork: We collaborate and work together to achieve common goals.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary.
• Industry-leading profit-sharing program.
• Performance incentives.
• 401(k) with company contributions.
• Paid time off.
• Comprehensive health benefits.
• Family care assistance.
• Holistic Wellbeing programs.
• Domestic and International space-available flight privileges.

Conclusion

If you are a motivated leader with a passion for innovation, customer service, and teamwork, we encourage you to apply for this exciting opportunity. As General Manager, Atlanta Operations, you will play a critical role in driving business growth, leading a talented team, and making a lasting impact in the aviation industry. Join our team today and start your journey with Delta Professional Services!

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