Customer Service Representative - Remote - Manufacturing Industry - Excellent Growth Opportunities and Competitive Pay

Join Our Team: Deliver Exceptional Customer Experiences in a Dynamic and Innovative Environment

Are you passionate about providing top-notch customer service and working in a fast-paced, collaborative environment? Do you have a knack for problem-solving and a keen eye for detail? Look no further! We are seeking a highly skilled and motivated Customer Service Representative to join our team on a remote basis. As a key member of our customer-facing team, you will play a critical role in driving customer satisfaction, loyalty, and growth.

About Our Company and Culture

Our client is a leading player in the manufacturing industry, committed to delivering high-quality products and exceptional customer experiences. With a strong focus on innovation, teamwork, and customer satisfaction, our company culture is built on the principles of collaboration, integrity, and continuous improvement. We value our employees and strive to create a work environment that is engaging, supportive, and rewarding.

Job Summary

As a Customer Service Representative, you will be responsible for delivering exceptional customer support by processing orders, coordinating shipments, and working with internal teams to ensure on-time delivery. You will serve as a liaison between customers and the sales team, providing seamless communication throughout the order process. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Order Management: Accurately enter customer orders and follow through from start to finish to ensure timely and accurate order fulfillment.
• Shipment Coordination: Organize shipments by coordinating with logistics providers and internal teams to ensure on-time delivery.
• Customer Inquiries: Track orders and handle customer inquiries regarding delivery, adjustments, and credits in a timely and professional manner.
• Contract Management: Manage contracts and assist with release schedules in collaboration with the sales team to ensure seamless communication and execution.
• Customer Communication: Answer inbound customer calls and provide timely, helpful responses to customer inquiries and concerns.
• Relationship Building: Maintain strong relationships with both internal teams and customers to drive customer satisfaction and loyalty.
• Warehouse Support: Support warehouse operations when needed to ensure smooth and efficient operations.

Qualifications

Essential Qualifications:

• Experience: At least 2 years of experience in customer service, preferably within a product-based or call center setting.
• Technical Skills: Proficiency in Microsoft Word and Excel, with familiarity with ERP systems.
• Arithmetic Skills: Solid arithmetic skills, including basic math with decimals.
• Attention to Detail: Strong attention to detail, multitasking, and problem-solving skills.
• Education: High school diploma required, with a preference for an associate's or bachelor's degree.

Preferred Qualifications:

• Industry Experience: Experience in the manufacturing industry or a related field.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal teams.
• Analytical Skills: Strong analytical skills, with the ability to analyze data and make informed decisions.

What We Offer

Competitive Compensation and Benefits:

We offer a competitive salary range of $19-$21 per hour, based on experience, along with a comprehensive benefits package, including:

• Medical, Dental, and Vision Benefits: Available after 60 days of employment.
• 401K with Company Matching: We offer a 401K plan with company matching to help you plan for your future.

Growth Opportunities and Learning Benefits:

We are committed to the growth and development of our employees, offering:

• Growth Potential: Opportunities for advancement within the organization, with a clear path for career growth and development.
• Training and Development: Ongoing training and development programs to help you enhance your skills and knowledge.

Work Environment and Culture:

Our company culture is built on the principles of collaboration, integrity, and continuous improvement. We offer:

• Remote Work: The opportunity to work from home, providing a flexible and comfortable work environment.
• Team-Oriented Atmosphere: A vibrant, team-oriented atmosphere with frequent team activities and celebrations.
• Welcoming Culture: A fun, welcoming team that values collaboration and team spirit.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply today! Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.