Experienced Customer Service and Sales Professional - Concierge Representative - Fully Remote Opportunity in Michigan

Welcome to America's Preferred Home Warranty

America's Preferred Home Warranty (APHW) is a leading organization in the home warranty industry, founded on strong Christian values and a commitment to putting our employees first. We are excited to announce a unique career opportunity for a Concierge Representative to join our team in a fully remote capacity in Michigan. This role offers a hybrid work model, combining the flexibility of remote work with the support and resources of our team. If you are a self-motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity.

About the Role

As a Concierge Representative, you will be the primary point of contact for our customers, promoting our warranty program and ancillary offerings through phone and email contact. You will be responsible for calling leads generated through company efforts, making contact with hard-to-reach customers, and managing a large volume of work. Your excellent communication and sales skills will be essential in qualifying, overcoming objections, negotiating, and closing sales. If you have a proven track record of sales success and are looking for a new challenge, we want to hear from you.

Key Responsibilities

• Promote the APHW warranty program and ancillary offerings through phone and email contact
• Call leads generated through company efforts that have indicated an interest in our warranty or may have an interest in our warranty
• Make contact with hard-to-reach customers and document all activity
• Handle a large volume of work, making 100+ phone calls per day and answering inbound calls using strong listening and presentation skills
• Lead management and sales growth through a consultative sales approach
• Effectively communicate our value proposition to customers and overcome objections
• Meet and exceed sales targets and performance goals

Qualifications and Requirements

To be successful in this role, you will need to possess a strong work ethic, integrity, and values. You will be a self-motivated professional with excellent communication and sales skills, able to work in a fast-paced environment and manage multiple priorities. The following qualifications are required:

• High school diploma or equivalent required
• Strong telephone etiquette using tone and voice inflection
• Flexible work hours and ability to work in a remote environment
• Consultative sales approach and ability to generate sales and effectively communicate our value
• Strong organizational and time management skills
• Proven track record of sales success
• Strong background with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service and sales
• Experience working in a remote or virtual environment
• Strong technical skills and ability to learn new software and systems
• Ability to speak multiple languages

What We Offer

At APHW, we are committed to providing our employees with a comprehensive compensation and benefits package, including:

• Competitive salary starting at $12.00 per hour + commissions and bonus incentives
• Paid training and ongoing professional development opportunities
• Health insurance, dental, and vision benefits
• 401k matching and retirement savings plan
• Paid holidays and paid time off (up to 5 weeks)
• Short-term and long-term disability benefits
• Rewarding employee referrals and parenting time

Career Growth and Development

At APHW, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including our accredited sales training program, to help you build your skills and advance your career. Our program has received accreditation by The CPD Standards Office, a company dedicated to high standards and results-driven training worldwide. This accreditation is a testament to our commitment to providing our employees with the best possible training and development opportunities.

Work Environment and Company Culture

At APHW, we pride ourselves on our unique work culture, founded on Christian values and a commitment to putting our employees first. We believe in creating a positive and supportive work environment that encourages collaboration, creativity, and growth. Our team is friendly and dynamic, and we are looking for like-minded individuals to join our team.

How to Apply

If you are a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Don't miss out on this opportunity to join a leading organization in the home warranty industry and take your career to the next level. Apply today and become a part of our dynamic team!